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Quality Analyst - Complaints

PublishedPublished: 6/14/2022
Technology

Job Description

Job DescriptionQuality Analyst (Carlsbad, CA) $30-42hr+

SNAPSHOT!

Looking to join a cutting edge medical device team that is paving the way in a very unique product line? Read on! The Quality Analyst will lead complaint investigations, document findings in the quality management system, evaluate returned products, perform troubleshooting and testing activities, and ensure all records are complete, accurate, and compliant with regulatory requirements. This position combines analytical investigation work with hands-on product evaluation and cross-functional quality support activities.

Immediate Opening for a Quality Analyst who possesses:

  • Bachelor's degree in Engineering, Life Sciences, Quality, Biomedical Engineering, or related technical discipline; or equivalent combination of education and experience.
  • 3+ years of experience in a Quality, Manufacturing, Technical Support, Product Investigation, or Medical Device environment.
  • Strong attention to detail and demonstrated ability to maintain highly accurate documentation.
  • Experience investigating technical issues and documenting findings.
  • Ability to manage multiple priorities while maintaining compliance and record accuracy.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office applications and electronic quality management systems.

Key Responsibilities include:

  • Manage customer complaints from receipt through final closure in the complaint handling system.
  • Review complaint information for completeness and accuracy.
  • Conduct thorough investigations to determine complaint causes, failure modes, and potential product impact.
  • Accurately document investigation activities, findings, risk assessment conclusions, and justification for decisions.
  • Ensure complaint records are maintained in compliance with applicable quality system and regulatory requirements.
  • Coordinate with Engineering, Manufacturing, Clinical, Regulatory, and Customer Support teams during investigations.
  • Identify and communicate adverse trends, recurring issues, and opportunities for corrective action.
  • Support complaint trending and quality metric reporting activities

Compensation Includes:

  • $30-42hr DOE

For immediate consideration, please send your resume to info@venturehiregroup.com!

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