Quality Systems & Compliance Manager
Job Description
Job Description
Express Pros is partnering with our client on a direct placement search for a Quality Systems & Compliance Manager. In this role, you will design, implement, and continually refine an end-to-end quality program that keeps every step—from raw materials to finished goods—aligned to organizational standards for quality, integrity, and efficiency.
A day in the life
You start by walking the floor, checking in with the Lab and QC teams, reviewing overnight test data, and confirming that in-process checks hit spec. Before lunch, you’re preparing for an ISO or customer audit, aligning documentation, and coaching supervisors on audit readiness. In the afternoon, you lead a cross-functional review of customer complaints and CAPAs, report quality metrics to leadership, and collaborate with global quality colleagues to ensure local execution supports corporate objectives. You close the day by updating risk assessments, validating a process change, and planning the next improvement sprint.
Leadership and supervisory scope
- Direct and supervise the Quality Department and its supervisory staff, including Laboratory and QC teams.
- Conduct timely, constructive performance evaluations to develop team capability.
- Lead interviewing, hiring, coaching, discipline, and termination in alignment with company policy.
Core responsibilities
- Implement group QA/QC policies, standards, and methods; act as the site Management Representative.
- Lead ISO and customer audits and ensure audit readiness at all times.
- Evaluate production operations strategically to confirm conformance to quality, integrity, functionality, and specification requirements.
- Design and roll out robust testing protocols and evaluation processes for incoming, in-process, and finished product quality.
- Facilitate strong communication and alignment across production, lab, QC, and leadership teams.
- Report quality status and operational performance to executive leadership and, when required, to regulatory agencies.
- Drive continual improvement throughout the facility.
- Partner closely with global quality to achieve corporate quality objectives.
What you will own
- Customer complaints and customer quality requests; serve as a direct point of contact to customers.
- Controlled document center and document control practices.
- Quality risk management framework.
- Change control and validation processes across the facility.
- Corrective and preventive actions (CAPA) program.
- Management review process and inputs/outputs.
- Nonconforming raw material investigations and supplier complaints.
- Laboratory and QC testing and inspection activities.
- Statistical evaluation, trending, and reporting.
Skills and strengths
- Exceptional verbal and written communication.
- Organized, detail-focused, and deadline-driven.
- Strong analytical and problem-solving capability.
- Effective people leader with the ability to train and develop talent.
- Deep knowledge of quality standards and methodologies.
- Solid understanding of manufacturing/production operations.
- Proficiency in Microsoft Office Suite or related software.
Education and experience
- Bachelor’s degree in engineering or a related industrial, scientific, or business discipline required; Master’s degree or equivalent experience a plus. CQM preferred.
- 5–10 years of related experience, including at least 3 years as a senior quality engineer or team manager.
- 3–5 years’ experience in Nonwovens, Hygienic, Medical Device, or Food industries.
- Experience working with global companies is an advantage.
- Prior experience as a Quality Manager is an advantage.
Technical proficiency
- Data Analysis and Manipulation
- Continuous Improvement
- 5 Why (Root Cause Analysis)
- FDA Regulations
- ISO 9001 Certification Experience
- Good Manufacturing Practices (GMP)
- Quality Control Data Analysis
Tools you’ll use
- Quality Control Software
Join via Express Pros through a direct placement opportunity and lead the quality journey from raw material to finished product.