Job Description
Job Description2
Control-m (Automated Job Management)
Autotime (config, timecard fixing, etc) MUST HAVE
SQL (nice to have, querying for information to help with tickets)
Experience with Autotime, SQL, and Control-M are required.
he contractors must have Autotime experience to successfully support the team. Tickets come through Service Central so familiarity with Service Central is also important. Support may occasionally bleed into after hours as this position requires on-call support.
The role will start with training on the system to get up to speed but will eventually require on-call flexibility to service business-critical tickets after hours and sometimes weekends. An on-call rotation is being created by the team and is currently TBD but the initial plan is to have one week on-call, one week as backup, and then at least one week off call prior to being back into rotation. Ideally they will have at least two weeks off call prior to being back into rotation.