Assurance 16 Specialist

Job Description

Job Description

JOB TITLE: Assurance 16 Specialist

DEPARTMENT: Energy

REPORTS TO: Program Coordinator

FLSA STATUS: Non-Exempt

GRADE/SALARY RANGE: Grade 5

REVISION DATE: 07/2026

JOB SUMMARY

The Assurance 16 Specialist provides direct case management services

to clients across Alliance for Community Empowerment service areas. Ensures CEAP documentation and verification are met, and applications are completed. Maintains compliance with all regulations established by the Department of Social Services (DSS). In addition to the CEAP applications, the Assurance 16 Specialist collaborates with local utility companies to mediate services for clients.

ESSENTIAL FUNCTIONS

1. Maintain a thorough understanding of CEAP Program policies to maintain compliance during intake and certification

1. Maintain a thorough understanding of Assurance 16 requirements, including eligibility criteria and client case management.

1. Maintain a thorough understanding of local utility company requirements, including eligibility standards and timely application submission requirements.

1. Interview customers to determine eligibility for Assurance 16 qualified interventions.

1. Assist individuals in completing community partners’ benefit enrollment applications and entering data related to corresponding programs.

1. Refer customers to internal and community resources and other organizations as appropriate and participate in determining eligibility for financial assistance when applicable.

1. Provide excellent customer service to program participants and accurately respond to inquiries regarding program services.

1. Demonstrate the ability to effectively de-escalate challenging situations and make sound decisions based on anticipated outcomes.

1. Assist customers in developing strategies and plans to improve their financial and personal well-being.

1. Perform miscellaneous job-related duties and other work-related duties as assigned.

1. Participate in community outreach events

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Associate degree in Behavioral Science or a related field; OR High School Diploma/GED with three (3) years of experience working with diverse populations

• Proficiency Microsoft office and the ability to prepare documents and reports.

• Excellent communication skills and the ability to work effectively with diverse populations and individuals experiencing high-stress situations.

• Strong attention to detail and high level of concentration.

• Ability to gather, compile, and enter data accurately and in a timely manner.

• Ability to maintain a high level of client confidentiality.

• Excellent public relations and customer service skills.

• Ability to travel, work extended hours when necessary, and work effectively as part of a team.

• Valid driver's license and state-mandated automobile insurance.

benefits

We continue to work diligently to find the right people who fit our mission. Alliance provides benefits that support our staff’s personal needs such as:

• Medical benefits
• Dental benefits
• Vision benefits
• Telehealth access
• Paid life and disability insurance
• Paid dependent life insurance
• Paid short-term disability
• Paid long-term disability
• Medical Flexible – a flexible spending account (FSA)
• Paid Time Off (Three weeks & 14 Holidays)

Serving Bridgeport, Easton, Fairfield, Monroe, Norwalk, Stratford, Trumbull, Westport

An Equal Opportunity Employer-Through Affirmative Action