Job Description
Job DescriptionWe are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment.
Responsibilities:
• Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information.
• Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology.
• Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation.
• Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality.
• Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution.
• Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively.
• Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.• High school diploma or equivalent required.
• 1-2 years of technical support or related experience.
• Foundational knowledge of PLCs, electrical components, and industrial mechanical systems.
• Strong verbal and written communication skills with the ability to guide conversations clearly and professionally.
• Solid organizational skills with careful attention to detail and the ability to handle multiple priorities.
• Experience using Microsoft Office applications and working with spreadsheets to analyze information logically.
• Ability to perform effectively in high-pressure situations and maintain a solution-oriented approach.
• Bachelor’s degree or comparable technical experience preferred.