Job Description
Job Description
We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration.
Responsibilities:
• Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.
• Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.
• Build and update reports and dashboards within Salesforce to help teams access meaningful business information.
• Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.
• Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.
• Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.
• Track support requests through resolution while maintaining clear communication with end users throughout the process.
• At least 2 years of experience in help desk, desktop support, or service desk environments.
• Hands-on exposure to Salesforce support or administration; experience with a similar CRM platform may also be considered.
• Strong troubleshooting ability across user devices, applications, and account access scenarios.
• Clear communication skills with a customer-focused approach to technical support.
• Ability to work with reporting, data, and business users in a structured support setting.
• Familiarity with technologies such as Active Directory, Microsoft Windows Server, Windows 10, and Dell hardware.
• Salesforce Administrator certification is a plus, and interest in pursuing certification is highly valued.