Assistant Manager

Job Description

Job Description

SUMMARY: The Assistant Property Manager will be responsible for the day-to-day leasing and operational aspects of the property

DUTIES AND RESPONSIBILITIES:

Financial and Administrative:

Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.

• Keep all resident ledgers accurate noting any discrepancies in the resident activity
• Process paperwork and certified notices for residents.
• Comply with anti-discrimination laws are adhered regarding Fair Housing Regulations
• Deposit rental checks into One Site and prepare bank deposits.
• Print or send maintenance work orders and once completed with maintenance finish in system.
• First point of contact with residents and their concerns.
• Maintain an open line of communication with all members of the team.
• Performs other related duties as assigned by management

Leasing:

• Ensure that the property is rented to the fullest capacity by building positive relationships with prospective residents
• Utilize marketing strategies and verify all online advertising sources are accurate in order to secure prospective residents.
• Greet all prospective traffic with a friendly attitude and be ready to give a quote and tout the property tours with prospects. Ask the prospect to apply for the apartment.
• Continually monitor and analyze traffic logs, renewal information, marketing data, renters’ insurance, etc., to be able to give up-to-date and proper information when requested by others.
• Collect, input and verify all documentation for applications before the leases are prepared for move in.
• Perform all procedures for approving applicants including verifying rental income, criminal and sexual predator documentation and ensuring renters insurance accuracy in system during the application process
• Inspect apartments for cleanliness and repairs prior to showings and before move ins.
• Prepare move in paperwork including keys, parking permits and remotes.
• Confirm all leases and corresponding paperwork are completed and inputted into OneSite accurately and on a timely basis.
• Ensure that current resident files are properly maintained and uploaded into proper accounts.
• Generate, email and distribute renewal letters.

SUPERVISORY RESPONSIBILITIES:

Assistant Manager will take on Managerial responsibilities if the manager is not available.

QUALIFICATIONS:

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Office; Payroll Systems

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Is ready to work promptly at scheduled start time; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas;
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIR0NMENT:

• Continually required to stand.
• Continually required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally required to smell.
• Occasionally exposure to wet and/or humid conditions.
• Occasionally work near moving mechanical parts.
• Frequently exposure to outside weather conditions
• Frequently exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and /or move more than 10 pounds.