Computer Operations Manager

Job Description

Job Description

Requirements

• 7 or more years of experience in enterprise IT service delivery and multi-platform system administration.
• Proficiency in IT Service Management methodologies and enterprise asset lifecycle management.
• Experience in administering complex infrastructure including servers, desktops, laptops, and mobile devices.
• Experience with advanced network troubleshooting and configuring enterprise telephony systems.
• Experience in coordinating large-scale software rollouts, hardware deployments, and patch management.
• Experience with formulating disaster recovery strategies and enforcing strict IT security compliance policies.
• Excellent verbal and written communication skills.

Responsibilities

• Direct the daily operations of technical teams to ensure strict adherence to enterprise service level agreements.
• Deploy, configure, and maintain hardware assets and peripherals across distributed organizational locations.
• Execute robust IT service management workflows encompassing incident, problem, change, and request tracking.
• Coordinate enterprise-wide software updates and automated patch management to ensure infrastructure security.
• Provide advanced on-site network and telephony troubleshooting to resolve complex operational escalations.
• Develop comprehensive business continuity strategies and standardized operational IT support procedures.
• Mentor technical support staff and optimize service desk metrics to continuously improve customer satisfaction.

\nCompany Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.