Recertification Specialist

Published: 6/14/2022

Real Estate

Job Description

Tesoro Group is seeking an experienced Leasing Agent to join one of our clients teams at (1) of their properties in Minneapolis, MN (55403). The ideal candidate will have at least 1 years' experience in residential leasing, have strong organizational skills, problem solving skills, customer service skills and attention to detail. Full-cycle leasing within affordable housing/LIHTC communities experience is required (new leases and recertifications). This role is contract to hire (90 days before conversion).

Salary: $21-$24/hour DOQ.

Schedule: Monday – Friday – 9AM - 5PM.

The Occupancy & Recertification Specialist is responsible for ensuring that properties maintain compliance with all applicable federal, state, and local affordable housing regulations, particularly those governing initial occupancy, lease renewals, income certifications, and tenant recertifications. This position reports directly to the Property Manager of the assigned properties and supports various aspects of property management, resident relations, regulatory compliance, and daily operations.

Job Duties and Responsibilities:

Occupancy, Recertification & Compliance
Process initial, annual, interim, and retroactive tenant certifications and rent calculations in accordance with HUD, LIHTC, Fair Housing, and applicable federal, state, and local regulations.
Ensure timely completion and accurate documentation of all tenant recertifications and required compliance reporting.
Maintain regulatory compliance for Section 42 LIHTC properties, HUD Project-Based Assistance, Housing Choice Vouchers, Rental Assistance Programs (RAP), and other applicable affordable housing programs.
Calculate tenant income, assets, deductions, and rental obligations using applicable HUD and LIHTC guidelines.
Maintain accurate tenant files, income verification records, certifications, and supporting compliance documentation.
Monitor upcoming recertification deadlines and proactively communicate with residents to obtain required documentation.
Coordinate criminal background screenings, credit checks, and Enterprise Income Verification (EIV) reviews in accordance with applicable program requirements.
Assist with Management and Occupancy Review (MOR) preparation, documentation, and follow-up.
Maintain working knowledge of the Violence Against Women Act (VAWA), Fair Housing requirements, and other applicable resident protections.
Identify potential compliance issues and work with property management leadership to implement corrective actions.

Resident Relations & Property Management Support

Consistently provide residents, applicants, vendors, and fellow employees with exceptional customer service.
Communicate regularly with residents regarding certification requirements, documentation requests, rental obligations, and program eligibility.
Assist prospective applicants with questions regarding affordable housing availability, HUD requirements, LIHTC qualifications, and application procedures.
Support the leasing process, including eligibility verification, application processing, and preparation of required occupancy documentation.
Receive, process, and accurately record rental payments and related transactions.
Assist with delinquency tracking, late notices, rent posting, and collection-related administrative activities.
Work collaboratively with Property Managers and Assistant Property Managers to maintain efficient property operations.
Provide operational coverage for property management personnel during vacations, staffing transitions, and extended absences.

Training, Administration & Team Support

Participate in required professional development and compliance training, including HUD, LIHTC, Fair Housing, NCHM, CHFA, DOH, and other relevant programs.
Assist in training and supporting other employees on occupancy procedures, tenant certifications, recertifications, and compliance requirements.
Maintain organized and accurate records to support regulatory reviews, internal audits, and property inspections.
Effectively manage multiple deadlines, administrative responsibilities, and operational priorities.
Communicate compliance concerns, resident issues, and operational challenges to the Property Manager and appropriate leadership.
Perform additional duties and responsibilities as assigned by the Property Manager or senior management.

Qualifications and Experience:

Minimum of three years of experience processing initial, annual, and interim recertifications for HUD-assisted and/or LIHTC properties, or comparable affordable housing property management and compliance experience.
Strong working knowledge of HUD regulations, LIHTC compliance, income verification procedures, and affordable housing certification requirements.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Affordable Housing Compliance
HUD & LIHTC Recertification
Tenant Income & Rent Calculations
Regulatory Documentation & Reporting
Resident Customer Service
Property Management Operations
Attention to Detail & Accuracy
Organization & Deadline Management
Teamwork & Professional Communication
Experience utilizing property management software such as Yardi, RealPage, Boston Post, or comparable systems.
Excellent written and verbal communication skills with the ability to interact professionally with residents, applicants, coworkers, and external agencies.
Strong organizational, administrative, time management, and follow-up skills.
Ability to independently prioritize tasks, manage competing deadlines, and maintain accuracy in a fast-paced environment.
Demonstrated problem-solving skills, attention to detail, and ability to interpret complex regulatory requirements.
Ability to work independently while contributing effectively to a collaborative property management team.
Commitment to resident confidentiality, professional ethics, and fair housing practices.
Be able to pass a background check before employment.

Tesoro Group is a leading provider of specialized talent solutions dedicated to connecting exceptional individuals with exciting career opportunities across various industries. We specialize in matching highly qualified candidates with companies seeking expertise in finance, technology, marketing, legal, administrative, and customer support roles. At Tesoro Group, we are committed to empowering you for success by providing access to top-tier positions, competitive compensation packages, comprehensive benefits, and unmatched communication and support.

Tesoro Group is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We believe in creating an inclusive environment where talent thrives, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodation throughout the application and interview process. If you require assistance, please reach out to info@tesoroco.com. Pay offered to successful candidates is determined by various factors, including education, experience, location, job duties, and certifications.