Director of Project Services
Job Description
DIRECTOR OF PROJECT MANAGEMENT
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Execution is not a department here. It is an expectation.
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Trozzolo Communications Group is looking for a Director of Project Management to serve as the vital operational heartbeat across our organization. Reporting directly to the President + Chief Operating Officer, this role operates at the center of agency delivery, workflow efficiency, team capacity, and operational excellence.
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We are NOT looking for a passive traffic coordinator or a checkbox manager.
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We are looking for a seasoned operational leader who acts like an owner. Someone who can command the room, bring clarity to complex projects, and optimize agency-wide workflows. Someone who understands how to balance rigor with empathy—protecting project profitability and timelines while ensuring our team has the support and resources to thrive.
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This is a highly visible, highly collaborative, and highly accountable agency leadership role.
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The person in this role will help shape:
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- How we plan, price, and execute client work across every department
- How we evaluate capacity, billable utilization, and resource allocation
- How we select, implement, and leverage agency technology and systems
- How we mentor project managers and elevate agency-wide delivery standards
- And ultimately, how we make them say “Gee Whiz!”
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If you are looking for a quiet executive role filled with maintenance-mode leadership, this is not it.
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No politics. No passengers. No whiners. Just smart people doing ambitious work, lifting each other up, and building something meaningful together.
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WHY THIS ROLE EXISTS
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Trozzolo is a group of problem-solvers and creative thinkers delivering high-impact work for our clients. As our agency continues to grow, we need a visionary operational leader who turns chaos into clarity and strategy into flawless execution.
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This role exists to:
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- Own agency-wide project execution, timelines, and budget delivery
- Serve as a trusted strategic partner to Client Services, Growth, and Executive Leadership
- Eliminate operational bottlenecks and protect team capacity so no one is drowning
- Build, document, and enforce scalable processes, systems, and best practices
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WHAT YOU’LL DO
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Lead Delivery & Operational Impact
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- Own the Results: Ensure projects deliver real business impact. Act as the ultimate steward of budgets and timelines, sounding the alarm early to eliminate surprises.
- Partner on Growth & Pricing: Collaborate with Client Services and Growth teams to build accurate pricing estimates for proposals, ensuring work matches team capacity.
- Drive Process & Best Practices: Continuously challenge "how we do things" to find smarter, more efficient workflows. Document and enforce agency-wide standards and operational procedures.
- Balance Team Load: Perform weekly resource evaluations to balance workloads, prevent burnout, and resolve capacity imbalances with urgency.
- Track Operational Metrics: Routinely analyze and act on KPIs, including billable utilization rates, and non-billable activity trends.
- Manage Contractors & Non-Billable Work: Oversee non-billable project approvals and partner with the Finance Director to engage cost-effective contractor talent.
- Provide Refreshing Transparency: Speak straight truth regarding billable metrics, project realities, and process education.
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Be a Trusted Leader & Client Service Partner
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- Serve as a trusted resource for colleagues across all departments to consult on operational and execution challenges.
- Handle internal matters with absolute confidentiality, integrity, and fairness.
- Oversee vendor management and ensure all team deliverables are timely and accurate.
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Drive Enterprise Thinking & Systems
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- Align operational strategies with the agency's overarching vision and goals.
- Leverage, optimize, and train teams on agency systems (project management system, Excel, Google Workspace, AI tools) to maximize efficiency.
- Bring fresh, analytical problem-solving and logical rigor to policies, procedures, and assignments.
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Invest in Professional Development
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- Stay ahead of industry trends, tools, and AI innovations that streamline agency work.
- Cross-train team members to maintain seamless operations during times of leave.
- Volunteer support across teams to build capabilities and strengthen the agency.
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WHAT SUCCESS LOOKS LIKE
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- Projects consistently delivered on time, on scope, and on budget
- High Gantt chart accuracy and reliable team forecasting
- Healthy, balanced workload distribution across all internal teams
- Optimized billable utilization aligned with individual and agency targets
- Scalable, documented workflows and best-in-class professional automation software utilization
- Teams energized by clarity, calm leadership under pressure, and mutual support
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WHAT WE’RE LOOKING FOR
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- Experience: 10+ years directing complex projects, with at least 3 years directly managing project managers or cross-functional teams. Advertising or marketing agency experience strongly preferred.
- Education: Bachelor’s degree required; MBA or advanced degree is a plus.
- Certification: PMP Certification is a plus.
- Systems Expertise: In-depth familiarity with project management and professional services automation systems (Project Management, Google Workspace, AI platforms); experience leading system selection/implementation is a strong asset.
- Supervisory Role: Proven success directing a project management organization, delegating effectively, and mentoring direct/indirect reports.
- Execution & Communication: Exceptional written, verbal, and presentation skills with the ability to articulate complex operational concepts to executive leadership.
- Metrics Mindset: Comfort driving towards performance goals.
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THE KIND OF PERSON WHO THRIVES HERE
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- Strategic but practical
- Relationship-oriented but results-driven
- Confident without ego
- Calm, focused, and organized under pressure
- Refreshingly transparent and straightforward
- A mentor who champions team wins and turns stumbles into growth opportunities
- Energized by building systems, improving processes, and winning
- The authentic kind of kind.
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ABOUT TROZZOLO
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Trozzolo Communications Group is an independent, integrated marketing communications agency headquartered in Kansas City. We are a group of problem-solvers and creative thinkers built around a unique family culture where we work hard, have each other's backs, and build extraordinary things together.
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Together, we believe ambitious ideas backed by strong execution still win.
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And we are building what comes next.
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