Job Description
Job Description
Position Overview
Seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. This hands on role is responsible for troubleshooting hardware and software issues, managing service requests through a ticketing system, and delivering responsive, high quality technical support to end users.
Key Responsibilities
- Provide Level 2 support for desktops, laptops, printers, peripherals, and other end user devices.
- Troubleshoot hardware, software, and Windows operating system issues in a corporate environment.
- Manage and resolve incidents and service requests using ServiceNow or a similar IT service management platform.
- Image, configure, deploy, and maintain Windows workstations.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, while assisting users with account and application issues.
- Escalate advanced technical issues to the appropriate support teams and follow them through to resolution.
- Maintain detailed documentation by recording troubleshooting steps, resolutions, and ticket updates.
- Partner with onsite and remote IT teams to ensure reliable end user support and consistent service delivery.
Required Qualifications
- Experience providing Level 2 desktop or end user support in a corporate environment.
- Hands on experience with ServiceNow or a similar ITSM ticketing system.
- Strong knowledge of Windows operating systems and standard desktop applications.
- Experience supporting Microsoft 365, including user account administration and application troubleshooting.
- Ability to manage a high volume of tickets while maintaining accurate documentation and attention to detail.
- Strong communication, customer service, and problem solving skills.
Schedule
Part Time, 3 days per week (Tuesday through Thursday), 8:00 AM – 5:00 PM. 12 month long contract.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.