Job Description
Job DescriptionEssential Position Functions:
- Administer server systems to ensure their continued operations through physical inspection and proactive review of application logs and system consoles
- Research warnings, errors, and reported issues to determine the root cause, prepare action plans, participate in peer reviews, and document, test, and implement solutions
- Work to revise and streamline processes as needed
- Respond to requests and incidents in the designated queue of the problem management system
- Coordinate support and repair efforts with vendors and on-site personnel
- Implement new server systems according to documented plans and published change control processes
- Provide mentorship and training to technicians and promote an atmosphere of knowledge-sharing
- Document new processes and update existing documentation
- Develop recommendations for enhancing approaches for support services
- Develop and manage effective working relationships with other departments, groups, and personnel
- Design and plan implementations of projects based on customer requirements, best practices, and vendor recommendations
- Provide a minimum of bi-weekly status report updates for current projects
- Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
- All work responsibilities are subject to having performance goals and/or targets established (These essential functions are not to be construed as a complete statement of all duties performed. Candidate will be required to perform other job-related duties as required.)
Required Knowledge and skills:
- Strong interpersonal and customer service skills
- Excellent verbal and written communication skills
- Demonstrable skill set in server systems support and troubleshooting methodologies
- Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy orientation
- Strong conceptual, analytical, judgment, and communication abilities
- Thorough knowledge of current technology solutions for the Internet, hand held devices, personal computers, and networks
- Team-Oriented and collaborative:
- Proven experience working in team settings, with the ability to communicate clearly, collaborate on projects, and contribute to a positive team dynamic
- Skilled in collaborating with colleagues, sharing knowledge, and supporting team members to drive projects to successful completion
- Communication Across Departments: Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success.