Job Description
Job DescriptionOverview
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer Dispatch Monitor in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch professional at a busy retail location, you will help coordinate security-related communications, monitor activity, support timely responses, and assist with access and alarm-related needs. This role offers the chance to stay engaged, visible, and customer-focused while working with a team that is agile, reliable, and innovative, with a caring culture that puts people first and acts with integrity.
Position Type: Full Time
Pay Rate: $26.50 / Hour
Job Schedule:
DayTimeTue11:00 PM - 07:30 AMWed11:00 PM - 07:30 AMThur11:00 PM - 07:30 AMFri11:00 PM - 07:30 AMSat11:00 PM - 07:30 AM
What You'll Do:
- Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities within a retail location.
- Monitor radio, telephone, alarm, and/or camera systems to receive calls for service, document incidents, and dispatch personnel to priority situations in a calm, problem-solving manner.
- Coordinate communications between on-site personnel, mall management, and/or first responders during incidents, medical calls, maintenance concerns, and other critical situations.
- Maintain detailed logs, activity reports, and incident records, helping to support timely follow-up, accurate information sharing, and compliance with post orders.
- Conduct regular and random patrols around the business and perimeter, as needed, while observing conditions and reporting suspicious activity, hazards, and/or policy violations.
Minimum Requirements:
- At least 1 year of security-related experience is required.
- A state, county, and/or city issued security-related license is preferred.
- Alarm panel experience is preferred.
- Access control and/or badge experience is preferred.
- The ability to ride a bike for long periods of time is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Why Join Us:
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417
Requisition ID
2026-1630322