Product Support Engineer I - Aircraft Connectivity & Tactical Communications
Job Description
*** No C2C ***
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*** W-2 Only ***
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*** USC or GC Holder ***
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*** 12-Month Contract-to-Hire ***
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*** Must have a SECRET Clearance or be able to obtain and maintain one ***
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*** Aerospace or Defense background ***
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We are hiring a Product Support Engineer I – Aircraft Connectivity & Tactical Communications to support aircraft connectivity and computing systems.
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This contract-to-hire role will provide Tier 1 assistance for deployed systems and support the installation, testing, troubleshooting, and improvement of concept and prototype products.
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Responsibilities:
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- Provide real-time technical support to aircrews through chat and email
- Support product and system-prototype installation and testing
- Perform basic troubleshooting, equipment restarts, and connection cycling
- Detect and document system errors, defects, and corrective actions
- Prioritize incidents according to mission urgency
- Escalate unresolved issues to engineers and higher support tiers
- Coordinate corrective actions with engineers, operators, and customers
- Document activity in a classified ticketing system
- Monitor deployed-system health and identify recurring trends
- Develop and maintain knowledge-base documentation
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Required qualifications:
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- Bachelor’s degree in a related field or an applicable combination of education and experience
- Two years of Aerospace, defense, government, DoD, or military background
- Exposure to wireless networks, tactical communications, and personal computers
- Familiarity with system-level maintenance of network and communications systems
- Basic familiarity with Windows and Linux environments
- Strong communication, customer-interface, and ticket-documentation skills
- Logical troubleshooting and escalation judgment
- Ability to obtain an interim Secret clearance upon hire and progress toward full clearance
- Ability to work fully onsite and transition to future shift-based coverage
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Preferred qualifications:
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- Experience with help desk operations and ticketing systems
- Familiarity with Ubuntu, Red Hat, Kubernetes, or containerized environments
- Knowledge of military operations, units, and logistics
- Familiarity with communications-system and sensor integration
- Ability to read schematics and service manuals and follow test procedures
- RF, vehicle-installation, or equipment-maintenance experience
- Security+, Network+, or A+ certification
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Note: Candidates must be open to future morning, afternoon, overnight, weekend, or rotating coverage as the operation expands to 24/7 support.