Help Desk Support Specialist

Job Description

Company Description Pay and Save DBA Lowes is a retail organization serving customers with a broad range of products and services. The company focuses on delivering reliable service, operational efficiency, and a positive in-store experience. Team members are encouraged to contribute to a collaborative environment that supports learning and growth. Pay and Save DBA Lowes values professionalism, accountability, and customer satisfaction across all departments, including technology and support functions.

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Role Description The Help Desk Support Specialist is a full-time, on-site role based in Littlefield, TX. This role is responsible for providing first-level technical support to store staff and internal users, responding to help desk tickets, phone calls, and in-person requests. Daily tasks include diagnosing and resolving issues related to desktop computers, peripheral devices, software applications, and network connectivity, as well as escalating complex problems when necessary. The specialist will document support activities, maintain accurate records of incidents and resolutions, and follow established procedures and service standards. The role also involves assisting with workstation setup, basic system updates, user training on common tools, and collaborating with other IT team members to ensure seamless store operations.

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Qualifications

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• Demonstrated skills in Technical Support and Help Desk Support for end users.

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• Ability to perform effective Troubleshooting of hardware, software, and connectivity issues.

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• Experience working with Desktop Computers and common operating systems and office applications.

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• Strong Customer Support capabilities, including clear communication and a service-oriented approach.

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• Basic understanding of networks, printers, and peripheral devices.

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• Organizational skills to manage multiple tickets and prioritize tasks in a fast-paced environment.

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• Ability to work on-site in Littlefield, TX and collaborate with store and IT staff.

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• High school diploma or equivalent required; additional technical certifications (e.g., CompTIA A+) are a plus.

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• Prior experience in retail or a similar support environment is beneficial.

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