Job Description
Job Description
Manifest Solutions is currently seeking a RT Ops App Support Specialist for an onsite position in New Albany, OH.
- Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states.
- Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time real-time systems, as well as developing a basic understanding of EMS and SCADA functionalities.
- Involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real-time applications.
- Strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real-time systems.
- Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
- Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
- Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
- Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
- Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
- Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
- Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
- Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
- Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
- Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.
Requirements:
- Bachelor's degree in a related field OR Associate's degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience
- IT/OT System Administration
- T/OT Application Support
- Cyber Security
- ADMS/DMA/EMS/OMS/SCADA
- Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.
- Overtime, on-call assignments, and occasional travel may be required.