Job Description
Job Description
Prior apartment leasing experience is required. Please do not apply if you do not have direct experience in this field.
Key Responsibilities:
- Leasing & Marketing:
- Conduct tours of available apartments for prospective tenants, showcasing features, amenities, and benefits of the community.
- Respond to inbound inquiries and lead generation from various sources such as phone, email, and walk-ins.
- Process rental applications, conduct background checks, and secure lease signings.
- Follow up with prospective tenants and maintain records of communication.
- Customer Service:
- Provide a high level of customer service by addressing tenant inquiries, resolving issues, and maintaining positive tenant relations.
- Ensure resident satisfaction by addressing maintenance requests, complaints, or other concerns promptly and professionally.
- Administrative Support:
- Prepare and review lease agreements, addendums, and related documents for accuracy and compliance.
- Update and maintain resident files, ensuring all documentation is up-to-date and in accordance with company policies and legal requirements.
- Assist with the planning and execution of resident events and community-building activities.
- Support the Assistant Manager and Property Manager in achieving leasing goals and property occupancy targets.
Qualifications:
- Previous leasing experience is preferred.
- Strong communication skills, both written and verbal.
- Excellent customer service skills with the ability to build rapport and trust with prospective and current residents.
- Organizational skills and attention to detail.
- Proficient in Microsoft Office Suite
- Ability to handle multiple tasks and prioritize effectively.
- Must be comfortable with filing and maintaining records, including sensitive documents such as rental insurance certificate