Job Description
Job Description
Position Summary:
The Housing Navigator supports individuals and families experiencing homelessness by helping them quickly find and secure permanent housing. This role focuses on housing search, landlord engagement, and coordinating the steps needed to move participants into stable housing.
Working closely with case managers, the Housing Navigator helps reduce barriers to housing, shorten the time participants remain homeless, and improve placement outcomes. This position requires strong communication, problem-solving skills, and the ability to work both independently and as part of a team.
Key Responsibilities
Housing Search & Placement
- Identify rental units that meet program requirements and participant needs
- Assist participants with housing searches, unit viewings, and applications
- Support lease-up processes, including documentation, inspections, and move-in coordination
- Track housing search progress and identify barriers to placement
Landlord Outreach & Coordination
- Build relationships with landlords and property managers to increase housing opportunities
- Provide information about program support, including rental assistance
- Coordinate communication between landlords, participants, and staff to resolve issues
Participant Support & Housing Readiness
- Help participants gather required documents for housing applications
- Educate participants on lease terms, tenant rights, and program expectations
- Assist with accommodations or accessibility needs when necessary
Collaboration with Case Management
- Work closely with case managers to align housing placement with client goals
- Communicate progress, challenges, and timelines to the team
- Participate in team meetings and case discussions
Documentation & Data Management
- Maintain accurate and up-to-date participant records
- Document housing search efforts, landlord contacts, and placement activities
- Ensure files meet compliance and audit requirements
Compliance & Professional Standards
- Follow program guidelines and housing regulations
- Maintain confidentiality and protect sensitive information
- Apply fair housing and nondiscrimination practices
- Perform additional duties as assigned
Qualifications
- Associate’s or Bachelor’s degree in Human Services, Social Work, or a related field preferred
- Minimum of 1 year of experience in housing services, case management, or homelessness programs
- Knowledge of local rental markets and housing resources
- Experience working with individuals or families experiencing homelessness preferred
Skills & Competencies
- Strong communication and relationship-building skills
- Ability to manage multiple tasks and meet deadlines
- Problem-solving and critical thinking skills
- Basic computer skills and experience with data entry
- Ability to work independently and as part of a team
Working Conditions
- Combination of office and field-based work
- Regular travel within the service area
- Frequent interaction with clients and housing providers
- May involve working with individuals in crisis situations
- Requires valid driver’s license, insurance, and reliable transportation
Performance Metrics
- Time from program enrollment to housing placement
- Number of housing placements secured
- Accuracy and timeliness of documentation
- Compliance with program requirements
Company DescriptionCitiStaff Solutions, Inc.
Company Description
CitiStaff Solutions, Inc.