Job Description
Job DescriptionService Engineer
Pay: $100,000–$130,000 per year
Location: Amsterdam, NY
Employment Type: Full-time
There's a difference between running a service department and building one that actually performs. Our client is looking for someone who wants to do the latter — a leader who can turn a functional team into a genuine driver of customer loyalty and company growth.
What This Job Actually Is
You'd be stepping into a manufacturing company with a long track record of building rugged, reliable equipment used across North America. The Service Engineer role sits at the center of that reputation — owning how customers experience support after the sale, how the installer and service network grows, and how smoothly the whole operation runs day to day.
This isn't a caretaker role. The company wants someone who gets energized by messy problems, builds structure where none exists yet, and knows how to develop a team rather than just supervise one. You'll need to be comfortable moving between big-picture strategy and hands-on troubleshooting — sometimes in the same afternoon.
What You'd Actually Be Doing
- Running point on a department that's the face of the company for many customers
- Building out real processes and metrics where things are currently more ad hoc
- Growing and strengthening the network of installers and service partners
- Working shoulder-to-shoulder with sales, engineering, manufacturing, and operations teams
- Pushing customer satisfaction and response times in the right direction
- Leaving a mark on the business that leadership will actually notice
What Makes You a Fit
- 7+ years in service operations, technical service, project management, customer support management, or something adjacent
- 5+ years actually leading people, not just managing tickets
- A track record of making processes and teams work better than they did before
- Comfort owning customer problems until they're actually resolved
- Hands-on time with ERP, CRM, or service ticketing platforms
- A working knowledge of mechanical, hydraulic, electrical, or industrial equipment
- Bonus points for PLC-driven systems experience
- Bonus points for experience with distributor, installer, dealer, or service partner networks
- Supportive of colleagues, respectful in how you operate
- Obsessed, in a healthy way, with customer satisfaction
- 401(k) with up to a 4.5% company match
- Annual performance bonus opportunity
- Employee referral bonus program
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redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.