Job Description
Job Description
Here's the scoop:
The Director of Facilities holds total ownership of the physical asset - its condition, functionality, appearance, and long-term preservation. This is a senior leadership role responsible for setting and executing the strategic vision for all facilities operations across the property, including residential units, co-working and amenity spaces, common areas, retail tenancies, and grounds.
This position leads the maintenance and housekeeping teams, drives preventative and capital maintenance planning, manages vendor and contractor relationships, and serves as the primary point of contact for retail tenants on all building-related matters. The Director of Facilities is accountable not just for day-to-day operations but for the sustained value and integrity of the asset.
What this opportunity entails:
- Hold full operational and strategic ownership of all facilities functions - maintenance, housekeeping, property preservation, and project execution.
- Lead, mentor, develop, and hold accountable a facilities team that includes maintenance and housekeeping staff.
- Oversee housekeeping operations to ensure all common areas, amenity spaces, co-working offices, and residential units meet established cleanliness and presentation standards.
- Drive a proactive property preservation mindset - identifying and addressing issues before they become costly, and protecting the long-term value of the asset.
- Develop, manage, and execute a comprehensive Preventative Maintenance Program covering all building systems, equipment, and infrastructure.
- Serve as the primary building-related point of contact for all retail tenants - managing communications, coordinating responses, and resolving issues with urgency and professionalism.
- Lead project management for capital improvements, renovations, and facility upgrades from scope development through completion - on time and on budget.
- Maintain and enforce policies and procedures in compliance with OSHA, fair housing guidelines, and all applicable local and federal regulations.
- Oversee all unit make-readies, service requests, and work order systems - setting standards for how tasks are assigned, prioritized, completed, and reported.
- Own the facilities budget -- forecast accurately, spend responsibly, and actively participate in monthly financial performance reviews with a focus on NOI.
- Inspect units, common areas, amenity spaces, and grounds on a consistent, documented basis.
- Manage property risk by identifying and communicating potential liabilities and reporting incidents promptly.
- Manage vendor and contractor relationships - sourcing, vetting, negotiating, and overseeing scope and quality of work.
- Maintain inventories of supplies, tools, and equipment across maintenance and housekeeping operations.
- Respond to emergencies with decisiveness - notify appropriate personnel and execute safety protocols without hesitation.
- Keep the Executive Director informed of significant operational issues, risks, and opportunities.
- Interview, onboard, and train team members in alignment with company policies and culture.
- Stay current on industry trends, technology, and best practices through ongoing training and professional development.
- Take on responsibilities outside of this scope as directed by the Executive Director.
What we need from you:
- Minimum 8-10 years of progressive facilities, property operations, or asset management experience - multi-family, mixed-use, hospitality, or commercial real estate preferred.
- Demonstrated experience managing teams across multiple functions (maintenance, housekeeping, vendors/contractors).
- Proven project management capability - ability to run multiple concurrent projects with clear accountability.
- Working knowledge of building systems: HVAC, plumbing, electrical, life safety.
- Knowledge of OSHA requirements and regulatory compliance.
- Experience managing budgets, capital planning, and preventative maintenance programs.
- Proficiency in OneDrive and MS Office; Yardi experience preferred.
- Valid driver's license; position may require use of personal vehicle for supply runs and property-related activities.
- Available on-call 24/7.
Required Education & Certifications:
- Bachelor's degree preferred; high school diploma or equivalent required.
- Industry certifications required or actively pursued: HVAC, CPO, or equivalent.
Top Characteristics of successful Kenect Team Members:
- Resourceful
- Adaptable + Flexible
- Ability to thrive in unstructured environments
- Entrepreneurial spirit
- Passionate
- Service oriented
- Self-motivated + pro-active
- Team player
- Strong work ethic + takes pride in their work
Physical Demands of Job:
The necessary physical functions for the position include standing, walking, lifting, pushing, pulling, climbing, stooping, kneeling, bending, reaching, writing, driving, talking, hearing, seeing, and the ability to cope with environmental conditions inside and outside the building throughout the year. Travel outside the local market to attend company and/or industry meetings or conferences will be minimal. Notification will be provided as far in advance as possible in order for personal arrangements to be made.
I understand that this position description describes the job duties in general and does not necessarily include all functions.
Equal Opportunity Employer