Manager of Information Technology

Job Description

Job Description

SCCMHA JOB VACANCY ANNOUNCEMENT

CLASSIFICATION: Manager of Information Technology

Pay Range: $95,084.11 - $126,026.27 annually

POSITION SUMMARY:

The Manager of Information Technology is responsible for overseeing the IT and IS operations, leading IT staff, and ensuring the implementation of technology solutions across the organization. This position directly supervises various IT and IS roles. The Manager of IT will work closely with senior IT leadership and other departments to maintain systems, introduce innovations, and ensure compliance with security and operational standards. The role requires both direct supervision and strategic leadership of other team members.

This position will either supervise, oversee or lead the following teams: BI Application Development Team, BI Clinical Applications Team, BI Data Warehouse Team, BI Information Systems Team, BI Reporting Team, IT Helpdesk Team, Information and Network Security Team, IT Inventory Management Team, Microsoft 365 Team, IT Networking Team, IT Systems and Desktop Support Team.

This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Leadership & Supervision

1. Supervise and mentor IT and IS staff members across different specializations.

2. Manage day-to-day IT and IS operations, ensuring optimal performance and user satisfaction.

3. Conduct performance evaluations, set team objectives, and lead professional development initiatives.

4. Provide leadership for team growth, development of skills, and ensure alignment with department goals.

5. Ensures open communication with the HIPAA Security Officer and CIO is maintained in relation to all compliance and IT and IS related incidents and developments.

6. Oversee and participate as necessary in an on-call rotation, to provide SLA defined support and respond to issues outside regular business hours dependent on organizational needs.

7. Ensures that Zero Trust and Least Privilege Principles are followed at all times.

Project Management

1. Lead the implementation of technology solutions across the organization.

2. Oversee the planning, execution, and completion of IT projects, ensuring timely delivery and budget adherence.

3. Coordinate change control processes, including risk analysis, pre-deployment testing, and documentation.

4. Ensure adherence to industry best practices in network change management, security protocols, and system maintenance.

Systems & Infrastructure Administration

1. Oversee and maintain enterprise-level systems including Microsoft 365, endpoint management, network infrastructure, and enterprise applications.

2. Oversees the development, implementation, maintenance, and production of tasks, standards, plans, policies, and procedures for organization-wide and departmental use.

System Administration & Support

1. Manage the administration of core IT systems, including Microsoft 365, network infrastructure, and enterprise applications.

2. Ensure IT infrastructure is compliant with industry best practices and organizational requirements.

3. Support disaster recovery planning, system backups, and security protocols.

4. Ensure the application and maintenance of identity and role-based security in all SCCMHA's Information Systems including business applications, databases, online services, hosted environments, external applications, and all other information technologies in which the position is either partially or fully responsible for the administration of the security.

Network & Information Security

1. Ensure the security of the organization’s network, hardware, and software systems, performing regular security assessments.

2. Collaborate with the Senior Network & Information Security Administrator to implement best practices in cybersecurity, including email security, encryption, and antivirus solutions.

3. Oversee the implementation and maintenance of cybersecurity measures to protect organizational data.

4. Ensure HIPAA compliance and manage security policies, procedures, and user access controls.

5. Conduct regular security assessments and lead incident response for security breaches.

Vendor & Stakeholder Relations

1. Serve as the primary contact for IT vendors and service providers.

2. Manage contracts, evaluate vendor performance, and ensure that third-party systems integrate seamlessly with internal IT infrastructure.

3. Serves as liaison with third-party IT companies and vendors for application issues, questions, quotes, proposals, and technical support.

4. Continuously investigates and vets new technologies to make recommendations to upgrade, modify, implement and roll out as needed.

INCIDENTAL DUTIES AND RESPONSIBILITES:

1. Assists the Chief Information Officer (CIO) with policy and procedure writing.

2. Assist CIO office in developing, investigating, and providing required documentation for accreditations, reviews, audits, reports, and plans.

3. At the discretion of the CIO, may assist other agency directors for specific tasks as assigned.

4. Attends mandated SCCMHA regulatory staff training.