Job Description
Job DescriptionWe are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes.
Responsibilities:
• Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution.
• Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials.
• Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments.
• Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation.
• Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards.
• Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively.
• Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints.
• Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement.
• Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks.
• Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.