Senior IT Business Systems Lead
Job Description
Role: Senior IT Business Systems Lead
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Location: Lockport, NY(Onsite -must be local)
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Job type: Full time
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What You'll Be Doing:
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• Build and maintain a 12–36-month technology roadmap covering hardware, networks, cybersecurity, ERP systems, data/reporting, and user support aligned with business goals and operational priorities
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• Lead and govern third-party managed IT and cybersecurity providers responsible for infrastructure, networks, hardware deployment, help desk operations, monitoring, and security performance
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• Own the ERP roadmap for standardization, automation, reporting improvements, inventory reduction support, and integration with HR, payroll, and other business systems while reducing long-term dependency on external support
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• Establish and oversee a proactive cybersecurity posture including endpoint protection, access controls, backups, disaster recovery, monitoring, email security, and fraud prevention
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• Build and manage the IT and business systems budget, including managed services, ERP consulting, software licensing, hardware refresh, security tools, and integration projects
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• Support food safety and regulatory compliance requirements by ensuring technology systems maintain data integrity, access controls, traceability, document control, and audit readiness
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• Partner cross-functionally with Operations, Engineering, Supply Chain, Sales, Compliance, Quality, HR, and Administration to improve standardization, automation, and documentation
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• Ensure reliable help desk experience through clear communication around outages, changes, and user support while using ticket trends to drive root-cause improvements
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• Evaluate and recommend the optimal outsourced versus internal mix of IT capabilities based on operational effectiveness and financial impact
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• Present business cases for major technology investments and changes to the internal/external support model
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What You'll Need to Have:
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• This is a leadership seat focused on direction, prioritization, quality of decisions, and accountability.
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• 10+ years of progressive IT, business systems, or technology leadership experience, including at least 5 years with vendor and budget ownership in mid-market manufacturing, distribution, or similar environment
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• Proven experience leading a hybrid IT model with limited internal staff and multiple third-party partners (managed service providers, ERP consultants, software vendors)
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• Strong ERP and business-systems background; Epicor experience strongly preferred or equivalent mid-market manufacturing ERP platform experience
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• Practical cybersecurity oversight experience with the ability to assess risk, set priorities, and challenge external recommendations when needed
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• Demonstrated success translating business needs such as inventory reduction, automation, risk management, and standardization into effective technology and systems plans
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• Understanding of how technology supports food safety documentation, traceability, audit readiness, and compliance in regulated manufacturing environments (SQF experience strongly preferred)
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• Comfortable operating within a disciplined management framework with clear accountability, scorecards, and issue resolution (experience with EOS or similar frameworks is a plus)
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• Strong cross-functional communication and collaboration skills with the ability to work effectively across all levels of the organization