Systems Administrator (Tier 2 Support)
Job Description
Nmble places IT talent with Chicago-area employers. Apply and you're on the short list we call first when a matching search opens.
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What the job looks like
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- Take the escalations Tier 1 can't close and fix them for good
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- Administer Microsoft 365 and Entra ID: users, licenses, groups, MFA, conditional access
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- Manage laptops and phones in Intune: enrollment, patching, compliance
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- Maintain Active Directory and Group Policy, plus Windows Server where it still runs
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- Run onboarding and offboarding, so access is granted and removed on time
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- Write PowerShell to wipe out the tickets that keep coming back
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- Document fixes so Tier 1 can handle the next one
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What I'm looking for
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- 3+ years in IT support, with time at Tier 2 or in a sysadmin role
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- Hands-on Microsoft 365 admin: Exchange Online, Teams, SharePoint, Entra ID
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- Intune or another MDM, plus Active Directory
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- PowerShell you've used to fix a real problem
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- Tickets and documentation other people can follow
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- Based in the Chicago area
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Nice to have
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- Security+, MD-102 or MS-102
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- Experience in financial services or another regulated environment
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- Okta or another identity provider
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The details
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- Pay: $70K to $90K base. The final number depends on the employer and scope
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- Location: Chicago area. The work model depends on the employer, from mostly remote to a few days onsite
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- Type: direct hire
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