Senior Support Engineer

Job Description

Job DescriptionSenior Support EngineerLocation: San Ramon, CA
Salary Range: $140,000 - $150,000 (Annual, DOE)
Work Schedule: Monday-Friday, 8:30-4:30 with some flexibility of start/end timesComprehensive Benefits Package: Competitive medical, dental, and vision plans. 401(k) with employer contribution, generous PTO, wellness rewards, and additional employee support benefits.Full Time, Onsite, Direct HireWe are actively seeking a Senior Support Engineer to join a highly specialized financial services organization that operates a mission-critical technology environment. In this visible, onsite role, you will oversee core IT infrastructure, manage end-user technology, and own key processes spanning servers, networks, security, and user lifecycle management. You will act as a trusted internal expert and vendor liaison, ensuring systems are reliable, secure, and efficient while providing hands-on support to employees across the organization.
If you enjoy variety, autonomy, and the satisfaction of keeping a complex environment running smoothly, we want to talk with you. Apply today and call Brett or Tiffany at 925-855-3600 to learn more.
Reasons to Join This Team:

• Make a tangible impact by owning critical systems, infrastructure, and security that support a highly specialized financial services operation.
• Enjoy a role that blends strategic systems administration with hands-on, onsite support and collaboration with leadership, staff, and vendors.
• Partner with external vendors and managed service providers while still being the in-house expert who understands the full environment.
• Join a stable, established organization that values operational excellence, reliability, and thoughtful technology investments.
• Ranked Best Places to Work multiple years in a row!

What You’ll Be Responsible For

• Administering and maintaining virtual servers, network services, email systems, and core IT platforms, ensuring reliability and performance.
• Managing Office 365, including Exchange Online, Teams, SharePoint, and security/governance settings to keep collaboration secure and effective.
• Overseeing SaaS applications and vendor platforms, including license management, compliance, and cost optimization.
• Implementing and monitoring system patching, updates, and proactive maintenance to maximize uptime and resilience.
• Enforcing VPN policies, firewall rules, endpoint protection, and security baselines across the environment.
• Managing backups, disaster recovery plans, and routine testing to ensure readiness for unexpected events.
• Owning user lifecycle processes including onboarding, offboarding, access provisioning, equipment setup, and training coordination.
• Providing onsite support for desktops, laptops, mobile devices, peripherals, and network connectivity, resolving complex technical issues.
• Maintaining accurate asset inventory, device lifecycle planning, refresh schedules, and coordinating technology procurement.
• Serving as a key point of contact for IT vendors, contractors, and managed service providers, driving effective and timely resolutions.

To Be Successful in This Role, You'll Bring:

• Several years of hands-on experience in systems administration, infrastructure support, and end-user support in a professional environment.
• Strong expertise with Microsoft 365 (Exchange Online, Teams, SharePoint) and administering SaaS applications in a secure, governed way.
• Solid knowledge of user lifecycle management, identity and access controls, and endpoint management tools and standards.
• Experience supporting hardware, operating systems, and networks in person, with the ability to troubleshoot across the full technology stack.
• Familiarity with HRIS integrations and automated onboarding/offboarding workflows is a plus.
• Proven ability to manage vendors, evaluate solutions, and deal with contracts and procurement processes.
• Strong documentation skills and clear communication style, with a customer-focused mindset and calm approach under pressure.

Dynamic’s benefits and leave programs for Temporary and Temp to Hire Associates are provided in our employee handbook and are reviewed during onboarding and follow state, local and federal laws. Eligibility and accrual rates may vary based on work location and employment status.
Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.