Job Description
Fully on-site, 5 days/week - Richmond, VA
12 month contract
We're looking for a Help Desk Support Analyst to support user access management across multiple business applications. This is a great opportunity for someone with Help Desk, Service Desk, or IT Support experience who enjoys troubleshooting and working in a fast-paced environment
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Responsibilitie
- s:Create, modify, and deactivate user access accoun
- tsProcess access requests across multiple business uni
- tsTroubleshoot provisioning and account access issu
- esResolve user provisioning erro
- rsSupport user access cleanup and remediation projec
- tsCross-train on multiple applications and process
- esDeliver excellent customer service while managing multiple reques
ts
Qualificatio
- ns:Experience in Help Desk, Service Desk, IT Support, or Access Managem
- entStrong troubleshooting and problem-solving ski
- llsExcellent communication and customer serv
- iceHigh attention to detail and ability to multit
- askExperience with Active Directory, Azure AD, ServiceNow, or Identity & Access Management (IAM) is a p
lus