Job Description
Job DescriptionSalary: $85,000.00 - $91,000.00 annually
IT Technical Support I Los Angeles, CA
Full-Time | Hybrid | Los Angeles, CA
Why CMTS?
Every day at CMTS, our team delivers infrastructure projects that positively impact lives and communities. With over 42 years of industry experience, CMTS has built a strong foundation for continued success, providing project and construction management services to public and private clients nationwide.
We value our employees by fostering a culture of learning, professional development, and collaboration. CMTS is committed to maintaining a work environment that emphasizes safety, integrity, and accountability while supporting work-life balance and employee well-being.
About Your Role
CMTS is seeking a highly motivated IT Technical Support I to support the Airport Development Group IT Help Desk Support assignment in Los Angeles, CA. This role will provide technical support services for airport development, sustainability, energy, environmental, and development services programs. The position supports end users, equipment, systems, and day-to-day IT help desk needs within a hybrid work environment.
Education Requirements
Bachelors degree in Computer Science or related field preferred
What Youll Need to Get the Job Done
Minimum five (5) years or more of relevant IT technical support experience
Experience providing help desk, desktop, or end-user technical support
Ability to troubleshoot hardware, software, network, and system access issues
Strong customer service and communication skills
Ability to support users in a professional, timely, and organized manner
Experience documenting support tickets, issues, resolutions, and follow-up actions
Ability to work in a hybrid environment and support airport program operations
Relevant professional licensure and certifications preferred
What Will Make You Stand Out
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365 or Microsoft Certified credentials
ITIL Foundation
Airport, public agency, or large capital program support experience
Experience supporting hybrid teams and field-based project staff
What Youll Do
Provide IT help desk support for Airport Development Group staff and program users
Troubleshoot technical issues related to computers, software, access, and equipment
Support user setup, account access, password resets, and system connectivity
Track, document, and resolve IT support tickets in accordance with program standards
Assist with onboarding, equipment setup, and technical support for new users
Coordinate with internal IT teams and vendors to resolve escalated issues
Maintain accurate documentation of support requests, resolutions, and recurring issues
Support hybrid work technology needs, including laptops, peripherals, and collaboration tools
Ensure timely response to user issues while maintaining strong customer service
Assist with general IT support needs across airport development and sustainability program teams
What You Can Expect from CMTS
Opportunities to work on high-impact infrastructure projects across the United States and the U.S. Virgin Islands
Collaborative and growth-focused team environment
Competitive compensation
CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for the employee
Career advancement and professional development opportunities
Apply Now!
https://cmtsllc.com/careers/
Equal Employment Opportunity
CMTS, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.