Technology Systems Engineer (Desktop Support)
Job Description
We are seeking a hands-on Technology Systems Engineer to provide desktop support and end-user technology services within a large manufacturing facility. This role is ideal for a candidate who thrives in a fast-paced production environment, enjoys solving technical problems, and is passionate about delivering exceptional customer service.
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This position supports over PCs and end users throughout a manufacturing facility. The role requires significant time spent walking the production floor, interacting with employees, troubleshooting issues, and ensuring uninterrupted technology operations.
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Manufacturing experience is required for this position.
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Key Responsibilities
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- Provide onsite desktop support to employees and visitors.
- Troubleshoot and resolve Windows desktop, laptop, hardware, software, printer, and connectivity issues.
- Support end-user computing technologies in a manufacturing environment.
- Install, configure, and maintain PCs, peripherals, and workstation equipment.
- Work closely with corporate IT teams to resolve escalated issues and support ongoing initiatives.
- Manage and prioritize incidents, service requests, and technical issues in a high-volume environment.
- Assist with endpoint imaging, encryption, device deployments, and technology refresh initiatives.
- Support IT security, compliance, and operational procedures.
- Collaborate with infrastructure and engineering teams on technology improvements and remediation efforts.
- Document issues, resolutions, and support activities within the ticketing system.
- Participate in continuous improvement efforts that enhance service delivery and user experience.
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Required Qualifications
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- Experience providing hands-on Desktop Support, Deskside Support, or End User Support.
- Previous experience supporting users in a manufacturing, industrial, production, warehouse, or plant environment is required.
- Strong experience supporting Windows-based environments (Windows 10/11).
- Excellent troubleshooting skills involving PCs, laptops, peripherals, printers, and end-user technologies.
- Strong customer service and communication skills.
- Ability to support users both on the production floor and in office environments.
- Comfortable working in a large facility and spending significant time on your feet throughout the day.
- Ability to work effectively in an environment with manufacturing equipment, machinery, forklift traffic, and elevated noise levels.
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Preferred Qualifications
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- Experience using ServiceNow or other ITSM/ticketing systems.
- Basic networking knowledge, including:
- Routers
- Switches
- Network cabling
- Port connectivity troubleshooting
- Basic TCP/IP troubleshooting
- Experience supporting Mac devices in addition to Windows systems.
- Experience working with Microsoft Access databases or applications.
- Familiarity with ITIL processes and service management best practices.
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What We're Looking For
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The ideal candidate is someone who enjoys working directly with users, has experience supporting technology in a manufacturing environment, and takes pride in delivering outstanding customer service. We are looking for a self-starter who can troubleshoot issues independently, collaborate effectively with technical teams, and maintain a strong sense of urgency in a production-focused setting.
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Manufacturing experience is a non-negotiable requirement for this role. Candidates without prior experience supporting users in a manufacturing or industrial environment will not be considered.