Job Description
Job Description
We are looking for a Junior Systems Administrator to support daily technology operations for a retail environment in Manchester, Connecticut. This role is well suited for someone with a solid technical foundation who enjoys resolving user issues, maintaining core systems, and partnering with senior IT staff on escalated support needs. The position offers the opportunity to build hands-on experience across endpoint support, server administration, and user access management while contributing to reliable business operations.
Responsibilities:
• Respond to incoming support requests, troubleshoot technical issues, and document resolutions through the ticketing process.
• Provide day-to-day assistance for desktops, laptops, and user accounts, ensuring employees can work efficiently with minimal disruption.
• Support Windows-based infrastructure by assisting with server administration tasks, routine maintenance, and basic system health checks.
• Manage account setup, access changes, and permission updates within Active Directory in line with established procedures.
• Escalate more complex incidents appropriately and work closely with senior administrators to resolve advanced systems issues.
• Assist with the support and upkeep of Windows 10 environments, including configuration, troubleshooting, and user support.
• Help maintain Citrix-related access and session support to promote stable connectivity for end users.
• Contribute to technical documentation by recording common fixes, support patterns, and system notes for ongoing team reference.