Job Description
Job DescriptionProperty Manager – Self StorageBrooklyn, NY | In person | $50,000–$55,000 per year
Secure Self Storage is hiring a Property Manager to run the daily operations of a self-storage facility in Brooklyn.
This is an active, hands-on position. You will rent units, help customers, manage accounts, lead staff, and regularly walk and maintain the facility. You are responsible for the property’s results and appearance. This is a self-storage role; it does not involve managing apartments or residential tenants.
What you’ll do
Lead rentals and customer service
- Respond to phone, online, and walk-in inquiries; show units and follow up to earn rentals.
- Work toward rental, occupancy, and revenue goals.
- Help customers with move-ins, move-outs, transfers, payments, and account questions.
- Sell locks, boxes, and packing supplies.
- Resolve customer concerns professionally and make sound decisions when issues arise.
Manage the property
- Walk and inspect the facility regularly, including storage areas and vacant units.
- Make sure units are clean, secure, and ready to rent.
- Keep hallways, the office, and shared areas clean and presentable. Perform light upkeep, including sweeping, mopping, removing debris, and painting touch-ups.
- Check doors, locks, access systems, alarms, and cameras. Identify problems, report them promptly, and coordinate repairs with management and vendors.
- Open and close the facility according to company procedures.
Own daily operations and team performance
- Manage past-due accounts, payment follow-up, and auction procedures according to company policy.
- Maintain accurate rental agreements, customer records, payments, inventory, and reports.
- Order and track office, retail, and facility supplies.
- Train, support, and hold team members accountable for customer service, sales, cleanliness, and daily tasks.
- Keep management informed about facility performance, customer issues, and maintenance needs.
What we’re looking for
- Experience in self-storage, retail management, sales management, or another hands-on customer-facing leadership role.
- Strong sales and customer service skills, including the ability to follow up and close rentals.
- Confidence handling collections, customer concerns, and staff performance conversations.
- An organized, dependable person who takes ownership and follows through.
- Basic computer skills and the ability to learn our storage management systems.
- Willingness to walk the property regularly, clean units, and perform light physical work.
- Ability to lift up to 50 lbs. when needed.
- Weekend availability and a reliable commute to Brooklyn.
Self-storage experience is a plus, but it is not required. Employment is contingent upon successful completion of a background check.
Compensation and benefits
- $50,000–$55,000 per year
- Performance-based bonuses and incentives
- Health insurance
- 401(k)
- Paid time off and paid holidays
- Employee storage discount
- Opportunities for growth
Work location: Brooklyn, NY — in person
If you enjoy leading a team, meeting sales goals, helping customers, and taking pride in how a property looks and operates, we encourage you to apply.