Job Description
Job Description
Have Fun | Never Lie | Be Meticulous | Be Innovative | Be Bad Ass (But Humble)
S1 Technology is a group of industry veterans from Lafayette, Louisiana. We've built IT businesses and we've been the customers of IT businesses. In that experience, we recognized that small and mid-sized businesses were being underserved; so, we set out to deliver enterprise level tech support and expertise with a security-first approach.
We're different than the other guys because we care about your uptime, not just your downtime. We're focused on proactive maintenance & preventing problems, not just showing up when things break. This allows us to get in front of issues and spend time taking care of the people using technology.
At S1 Technology, we’re more than a Managed IT Services and Cybersecurity provider — we’re trusted advisors who help businesses harness technology to win. We hold ourselves to a high standard of excellence, accountability, and customer experience.
How You Can Be Apart of S1’s Success:
We’re searching for a Technical Support Lead — a highly skilled technician and hands-on problem solver who thrives in complex environments. This is not a management or project management position; it’s an opportunity to lead through technical expertise, mentorship, and example.
What You’ll Do
- Serve as a technical escalation point for our support team, tackling advanced endpoint, networking, and cloud infrastructure issues.
- Proactively maintain and improve client systems — running diagnostics, applying updates, and optimizing performance.
- Collaborate with the Service Manager to ensure all support activities follow S1 standards, policies, and compliance requirements.
- Take ownership of major incidents: lead recovery efforts, troubleshoot deeply, and guide the resolution process.
- Audit and update client configurations within internal tools like IT Glue, Auvik, Automate, and ConnectWise.
- Mentor support specialists by working problems together, upholding quality control, and providing constructive, peer-level feedback.
- Communicate confidently with clients, vendors, and teammates to deliver solutions that make an impact.
What You Bring
- 2+ years in a service desk, network administration, or similar technical support role.
- Background working in a Managed Service Provider (MSP) environment.
- Strong proficiency with Windows and Linux servers: installation, configuration, and troubleshooting.
- Networking fundamentals (switches, routers, firewalls, VLANs, Wi-Fi) and a knack for infrastructure management.
- Experience with cloud platforms (Azure, AWS, or Google Cloud) and virtualization tools (VMware, Hyper-V, Docker, Kubernetes).
- Familiarity with scripting and automation (PowerShell, Bash) and with backup/disaster recovery solutions.
- Excellent troubleshooting, communication, and analytical skills.
- A consultative mindset — you don’t just fix problems; you help people use their technology better.
Who You Are
You’re the kind of person who:
- Loves solving hard problems and never stops learning.
- Balances confidence with humility.
- Owns your work and takes pride in getting it right the first time.
- Enjoys mentoring others and improving team performance.
- Believes technology should make life better — not harder.
We pride ourselves on fostering an incredible workplace at S1 Technology. We believe that we'd be nothing without our fantastic team, which is why we make dang sure to focus a lot of time and energy into building the culture at S1!
We're always hiring and we're always looking for the best!
Why Should You Even Care?
- We want to build a lasting, great, and enduring company that will outlive its owners.
- We exist to help small businesses leverage the power of technology to succeed.
- You’ll always know why you’re here, and what your ultimate focus will be because that’s why we exist. We aren’t on a mission, because those end; instead, it’s our purpose. You’ll participate in the success of dozens of small businesses.
Company DescriptionWe're a strategic Managed IT Services & Cybersecurity provider that holds ourselves to a very high standard in customer experience, technical expertise, quality of work, and work culture.
Company Description
We're a strategic Managed IT Services & Cybersecurity provider that holds ourselves to a very high standard in customer experience, technical expertise, quality of work, and work culture.