Job Description
Job Title: Client Support Technician
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Hourly pay: $30 /hr
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Job Type: Full time - Onsite
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Experience: 1- 4 years of experience needed.
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Location: 200 North Street, Jackson Mississippi, US
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Job Summary:
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This is an onsite Client Support Technician role for MDAH in Jackson, MS, where you will provide end-user support including repairing PCs/laptops/printers, installing Windows 10/11 and Office 365, responding to helpdesk tickets via phone/chat, setting up workstations, managing onboarding/offboarding and user accounts in Active Directory/Azure, maintaining hardware/software inventory, and escalating complex network issues to senior admins, requiring 1-4 years of IT support experience and knowledge of Windows, O365, AD, and basic networking.
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Requirements:
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- High school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
- 1 - 4 years of relevant IT support or service desk experience.
- Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
- Strong communication, patience, customer service mindset, and problem-solving abilities
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Preferred Skills:
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Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.