Job Description
Job Description
This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments.
POSITION TITLE: IT Executive Support Specialist
LOCATION: Coppell, TX (On-site, 5 days/week)
DURATION: 6-month contract to permanent
RATE DURING CONTRACT: $28/HOURLY
SALARY UPON CONVERSION: NEGOTIABLE
RESPONSIBILITIES:
- Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs
- Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals
- Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime
- Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance
- Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology
REQUIREMENTS:
- Experience providing executive or VIP IT support in a corporate environment with strong customer-facing responsibilities
- Working knowledge of Apple devices (macOS, iOS, iPadOS) and Windows environments, including basic troubleshooting and device functionality
- Experience with endpoint management and security tools such as JAMF, Workspace ONE (AirWatch), or similar MDM solutions
- Hands-on experience with Microsoft 365, Teams, and enterprise applications in an end-user support environment
- Ability to manage high-pressure situations with professionalism, maintain composure, and provide proactive communication to executive stakeholders
- Experience supporting AV technologies (conference room setups, Crestron or similar systems)
- Strong troubleshooting skills across hardware, software, and network-related issues with the ability to quickly research and resolve unknown problems