Job Description
Job Description
Why Work With Us
Our fast-growing business telecom company is looking for a friendly, motivated Tier 1 Support Technician who desires hands-on experience in the business IT sector within a collaborative office environment.
Are you a people person? Do you enjoy games and the challenge of problem solving? Are you interested in technology and have a knack for making things work? This position could be for you.
What You’ll Do
• Serve as the first point of contact for inbound customer calls and support tickets
• Diagnose and troubleshoot technical issues related to VoIP phones, internet connectivity, network equipment, and cloud-based systems
• Walk customers through step-by-step resolutions clearly and patiently over phone and email
• Provision and configure VoIP services, SIP trunks, and cloud PBX systems for new and existing customers
• Perform basic network diagnostics including connectivity checks, router/switch configuration, and identifying hardware or ISP-related issues
• Use AI-powered tools to research issues, draft documentation, and accelerate ticket resolution
• Log, track, and manage support tickets accurately in the CRM/ticketing system
• Escalate complex or unresolved issues to Tier 2 support with thorough notes and diagnostic findings
• Learn and stay current on VoIP technology, telecom standards, and Vonix product updates
We’d Love to Meet You If...
Technical Skills
• You understand basic networking concepts — IP addresses, DNS, DHCP, routers, and switches
• You are comfortable navigating Windows and/or Mac operating systems and can troubleshoot common OS-level issues
• You have some familiarity with VoIP, SIP, or cloud phone systems (or are eager to learn)
• You know how to read and interpret basic error logs or diagnostic outputs
• You are comfortable using AI tools (such as ChatGPT, Claude, or similar) to research problems, summarize information, and draft communications
• Experience with ticketing or CRM platforms (e.g. Freshdesk, Zendesk, Zoho) is a plus
Soft Skills & Work Style
• You are good at games requiring strategy, logic, and problem solving
• You enjoy talking with people and can interact professionally with business owners
• You are confident, competent, friendly, and self-responsible
• You are able to receive feedback and work with it constructively
• You can stay organized and juggle multiple tasks at the same time
• High school diploma or equivalent required; technical coursework or certifications (CompTIA IT Fundamentals, A+, Network+) are a plus
What We Offer
• In-office position with the possibility of remote work over time
• Part-time and full-time hours available
• Hands-on experience with real business telecom systems from day one
• New and interesting technical puzzles to solve every day
• Mentorship and ongoing training
• Long-term growth and promotion opportunities
How to Apply
Interested candidates are encouraged to submit a resume and a brief cover letter describing their interest in the role and any relevant experience. We look forward to connecting with you!
\nCompany Description
Vonix is a privately-owned VoIP telecom company based in Orlando, Florida. Our team has decades of experience in cloud-based business solutions. We believe that businesses deserve custom solutions with personalized service. We are committed to always putting our customers first by:
Providing high-quality, reliable service
Offering every customer professional support
Developing cutting-edge technology
Helping businesses communicate better
Company Description
Vonix is a privately-owned VoIP telecom company based in Orlando, Florida. Our team has decades of experience in cloud-based business solutions. We believe that businesses deserve custom solutions with personalized service. We are committed to always putting our customers first by:\r\n\r\nProviding high-quality, reliable service\r\nOffering every customer professional support\r\nDeveloping cutting-edge technology\r\nHelping businesses communicate better