Job Description
Job Description
Our client is seeking an IT Manager to lead and oversee enterprise IT operations, infrastructure, and security. This role is responsible for the stability, performance, and protection of network, server, and end‑user environments, while also managing IT staff, vendors, and projects. The IT Manager combines strategic oversight with hands‑on technical leadership, ensuring IT services align with operational and business needs across office, production, and distributed environments.
Key Responsibilities:
IT Infrastructure & Operations
- Lead the maintenance, monitoring, and enhancement of enterprise IT infrastructure, including servers, networks, endpoints, and peripherals
- Oversee LAN/WAN environments, on‑prem and cloud‑based systems, telecommunications, and circuit connectivity
- Ensure high availability, performance, scalability, and reliability of IT systems
- Plan and execute system upgrades, migrations, and maintenance activities
- Monitor network utilization and system health to identify risks, capacity constraints, and performance issues
Security, Risk & Continuity
- Lead cybersecurity efforts including threat mitigation, monitoring, remediation, and access control
- Maintain security tools, countermeasures, and monitoring systems to protect data and system integrity
- Develop, maintain, and test business continuity and disaster recovery plans
- Ensure backup, off‑site storage, and recovery processes are in place and tested
Leadership & Team Management
- Manage, mentor, and develop IT technicians and system administrators
- Oversee hiring, training, and performance management of IT staff
- Serve as the primary escalation point for complex technical issues
- Promote strong documentation, knowledge sharing, and process improvement
Project, Vendor & Budget Management
- Lead IT portions of projects from design through implementation and delivery
- Manage IT‑related vendor contracts, licensing, telecommunications, and service providers
- Forecast hardware, software, and infrastructure needs for budgeting and capital planning
- Maintain accurate inventories of IT assets and systems
End‑User Support & Enablement
- Oversee delivery of technical support services across office and operational environments
- Develop and deliver training related to systems usage, security best practices, and IT procedures
- Ensure IT policies, standards, diagrams, and documentation are current and enforced