Technical Support Specialist - Autonomous Vehicles

TRUCKING PEOPLE

Austin, TX, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Austin, TX | $20–$24/hr | Full-Time

Join the growing autonomous vehicle industry and help support a cutting-edge vehicle fleet in Austin.

We’re hiring a Technical Support Specialist to troubleshoot technical issues, support vehicle operations, and help keep the fleet ready for daily operations.

Available Shifts

5-day work week:

1st Shift: 4:00 AM–12:00 PM
2nd Shift: 11:00 AM–7:00 PM
3rd Shift: 6:00 PM–1:00 AM

What You’ll Do

Troubleshoot and triage technical and vehicle-related issues
Use Unix/Linux command line to investigate issues and review logs
Support vehicle dispatch and fleet readiness
Perform vehicle startup and shutdown procedures
Monitor charging and system readiness
Perform basic vehicle maintenance and minor technical troubleshooting
Document and escalate issues to engineering teams
Use Slack, ticketing systems, and other computer tools for daily operations
Respond quickly to operational, technical, and safety-related issues
Move and occasionally drive vehicles as needed

Requirements

1+ year of technical support, operations support, fleet support, or similar experience
Valid driver’s license held for at least 3 years
Strong driving experience and confidence in different road and weather conditions
Experience with vehicle dispatch, fleet readiness, startup/shutdown procedures, or similar operational tasks
Basic vehicle maintenance, routine service, mechanical, or technical troubleshooting experience
Comfortable responding quickly to technical or safety-related incidents
Comfortable using Unix/Linux command line
Strong computer and software skills
Experience with Slack and ticketing systems such as Jira or YouTrack preferred
Strong communication, organization, and problem-solving skills
Able to lift up to 50 lbs
Comfortable working on-site around vehicles
Comfortable with the $20–$24/hour pay range

Why Join?

$20–$24/hour
Full-time, 5-day schedule
Multiple shifts available
Work directly with autonomous vehicle technology
Build experience across technical support, fleet operations, and vehicle systems
Simple hiring process: 1 on-site interview

If you have technical skills, driving experience, and enjoy hands-on problem solving, apply today.

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