Job Description
Job Description
Hi,
Greetings!!!
I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.
Skillset- Desktop Technician
Site address: Tower Behavioral Health, 201 Wellness Wy, Reading, PA 19605
Duration: 1 year
BAND 2 JOB DESCRIPTION
i. Job Description
The Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
The Desktop Support Engineer provides break/fix fault diagnosis and resolution. This includes providing fault analysis to customers’ core operating systems and platforms, as well as support and apply desktop fault resolution for the approved application suite.
Ideal candidate: 2–3 years of experience in Windows Desktop support.
ii. Position Responsibilities and Functions
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with third-party vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot:
- Windows XP
- Windows 7
- Windows 8.1
- Windows 10
- Microsoft Office 2010
- Cisco Jabber
- Other authorized desktop applications
f) Basic knowledge of Mac operating system to support Apple PC users.
g) Install, upgrade, support and troubleshoot:
- Printers
- Computer hardware
h) Perform general preventative maintenance on:
- Computers
- Laptops
- Printers
i) Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with:
- Network connectivity
- Workstation hardware/software
k) Broad IT experience with basic understanding of:
- Networks
- Servers
- Audio/Visual
- Smart devices
- Telecom
l) Ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
iii. Candidate Required Minimum Qualifications and Skills
a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum 18 months of IT experience.
d) Experience with:
- Windows 7–10
- Microsoft Active Directory
- Group Policy (GPOs)
- Microsoft Office 365
- PC hardware installation & troubleshooting
- Enterprise antivirus solutions
- Helpdesk ticketing systems
e) Mobile device management including: iOS, Android, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
f) Proven analytical, troubleshooting and problem-solving skills.
g) Ability to multi-task, prioritize and meet SLAs.
h) Excellent communication and customer service skills.
i) Adaptable and flexible in a fast-changing work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.
Thanks & Regards
Lokesh Nagavamsapu
SRI Tech Solutions