Job Description
Job Description Job Role: ServiceNow Platform Architect
Location: Cincinnati, OH / Remote
Job Type: Full-Time
Salary Range: $140,000 - $160,000 a year
Job Description
We are seeking a ServiceNow Platform Architect to define platform strategy, design scalable architectures, and guide customers in platform governance, workflow adEligible to workion, and AI capabilities. The ideal candidate will combine strong ServiceNow technical expertise with architectural leadership and effective stakeholder engagement.
Must Have Technical/Functional Skills
Strong ServiceNow platform architecture expertise, including CMDB, CSDM, application development, integrations, security, and instance lifecycle management.
Deep ITSM knowledge and expertise in at least one additional ServiceNow workflow, such as ITOM, CSM, HRSD, or SecOps.
Experience with solution design, architectural governance, technical debt remediation, platform health, and performance Eligible to workimization.
Ability to develop platform strategies and roadmaps aligned with customer business objectives.
Knowledge of enterprise architecture concepts and frameworks, such as TOGAF.
Understanding of ServiceNow AI capabilities, including Now Assist and Agentic AI, and their alignment with business outcomes.
Strong communication, problem-solving, customer advisory, and stakeholder management skills.
Required Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS).
Preferred Certifications: ArchX Advanced Architecture, Certified Technical Architect (CTA), Now Assist Essentials, Now Assist Executive Micro-Certification, and Agentic AI Executive Micro-Certification.
Roles & Responsibilities
Define ServiceNow platform strategy and translate business objectives into scalable architectural solutions.
Develop platform roadmaps and guide the adEligible to workion of ServiceNow workflows and products.
Lead architecture reviews and technical governance discussions to maintain platform health, security, performance, and upgradeability.
Identify architectural risks and technical debt, recommend remediation plans, and support risk mitigation.
Build trusted relationships with customer stakeholders, including technical teams and executive leadership.
Conduct architectural workshops, communicate design decisions, and demonstrate ServiceNow platform capabilities.
Advise customers on adEligible to working ServiceNow AI capabilities in alignment with their organizational AI strategy and business goals.