Cybersecurity Operations Manager/ TAM - CrowdStrike Certified - Face to Face Interview

Job Description

Cybersecurity Operations Manager/ TAM – CrowdStrike Certified

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San Diego, CA - (Onsite)

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12+ Months Contract

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Job Description:

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We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison among clients. This 12-month role will lead operational oversight of CrowdStrike services, including implementation, adoption, governance, and daily coordination.

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Experience:

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• 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services

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• 5+ years of experience

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• 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR

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Cybersecurity and Leadership

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• CISSP - Certified Information Systems Security Professional.

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• CISM - Certified Information Security Manager.

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• CCSP - Certified Cloud Security Professional.

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• GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), or comparable GIAC certification.

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• CompTIA Security+ for candidates whose broader experience demonstrates senior-level capability.

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CrowdStrike:

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• CrowdStrike Certified Falcon Administrator (CCFA).

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• CrowdStrike Certified Falcon Responder (CCFR).

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• CrowdStrike Certified Falcon Hunter (CCFH).

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• Other current CrowdStrike credentials relevant to Falcon Complete, identity, exposure management, or Next-Gen SIEM.

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Program and Service Management

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• PMP - Project Management Professional.

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• ITIL 4 Foundation or advanced ITIL certification.

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• Microsoft Certified: Security Operations Analyst Associate or Cybersecurity Architect Expert.

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Core Skills:

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• Platforms & Products: CrowdStrike Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, Falcon OverWatch, ServiceNow, Microsoft Intune, SCCM, BigFix, TAM, ICW, RACI, SOC

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• Methodologies & Delivery: Jira, ITIL

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• Industry & Domain Knowledge: Active Directory, CIS Controls, ISO/IEC 27001

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• Cloud Platforms & Services: AWS, Azure, Google Cloud

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• Security & Compliance: MITRE ATT&CK

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Key Responsibilities:

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• Lead operational oversight of CrowdStrike services.

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• Lead the successful implementation and onboarding of CrowdStrike services.

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• Establish governance, operational reviews, escalation paths, and service-management processes.

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• Manage CTEM operations and remediation coordination.

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• Manage Falcon Guardian / AIDR administration and operating processes.

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• Assist ICW in maturing security operations and incident-response processes.

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• Act as the primary operational liaison for Falcon Complete service matters.

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• Coordinate critical-incident communications, follow-up actions, and closure.

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• Ensure recommendations are assigned, tracked, and resolved by the appropriate ICW or the client team.

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• Coordinate implementation workstreams, dependencies, risks, and delivery with the client as the GSI.

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• Maintain accountability through documented owners, due dates, actions, and escalations.

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• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.

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• Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.

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• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.

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• Integrate findings into ICW workflows and partner with asset owners to reduce risk.

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• Lead weekly operational and monthly service reviews.

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• Maintain a RAID log covering risks, assumptions, issues, and dependencies.

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• Create executive dashboards and concise status reporting.

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• Maintain the roadmap, RACI, escalation model, and transition plan.

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• Implement oversight, deployment coordination, and operational transition plan.

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Preferred Qualification:

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• Okta

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• Security+

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