Network Engineer

Job Description

Responsibilities

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• Support enterprise firewall and SD-WAN environments, including configuration updates, policy administration, firmware maintenance, and backup management.

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• Assist with connectivity across a large number of geographically dispersed business locations.

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• Configure, deploy, and troubleshoot routers, switches, wireless access points, and WAN circuits.

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• Execute site deployments, technology refreshes, and infrastructure changes using established standards and procedures.

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• Respond to network incidents, service requests, and operational tickets while escalating complex issues when appropriate.

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• Participate in infrastructure initiatives including upgrades, migrations, expansions, and new location implementations.

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• Monitor network health and performance using enterprise monitoring and management platforms.

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• Investigate alerts and work through root-cause analysis to drive resolution.

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• Maintain network diagrams, IP address documentation, configuration records, and operational standards.

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• Coordinate with telecommunications providers and third-party vendors to resolve connectivity issues.

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• Collaborate with support, infrastructure, security, and operations teams to ensure reliable business connectivity.

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Required Qualifications

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• Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. Equivalent experience will also be considered.

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• 2–4 years of experience supporting enterprise network environments.

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• Experience administering firewall technologies in production environments.

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• Hands-on experience with SD-WAN solutions, including monitoring, troubleshooting, and basic configuration.

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• Experience supporting multi-site networks consisting of routers, switches, and wireless infrastructure.

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• Strong understanding of networking fundamentals, including:

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• TCP/IP

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• DNS

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• DHCP

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• VPN technologies

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• VLANs

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• Routing concepts

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• WAN and LAN connectivity

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• Familiarity with enterprise cloud networking concepts within public cloud environments.

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• Ability to diagnose and resolve network-related issues independently.

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• Strong written and verbal communication skills.

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• Ability to manage multiple priorities in a fast-paced environment.

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• Willingness to participate in an on-call rotation and occasional after-hours maintenance activities.

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Preferred Qualifications

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• Industry certifications such as:

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• Fortinet certifications

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• Cisco certifications

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• CompTIA Network+ or Security+

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• Equivalent networking credentials

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• Experience with centralized network management and analytics platforms.

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• Experience supporting enterprise wireless deployments.

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• Exposure to network monitoring, ticketing, and IT service management tools.

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• Basic scripting or automation experience using PowerShell, Python, or similar technologies.

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• Understanding of voice, collaboration, or contact center networking concepts.

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• Familiarity with security best practices, segmentation strategies, and change management processes.

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• Desire to continue growing technical expertise and contribute to team development.

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