Custodial Manager

Job Description

Job Description

Job description:

Globetrotters Engineering is a full-service professional organization based in beautiful downtown Chicago, which was rated the “Best Big City” by Conde Nast Traveler readers for an unprecedented eight years in a row. We are proud to have served the public and private sectors since 1974, drawing upon highly qualified and experienced staff with diverse expertise to provide cost-effective, sustainable, and responsive services to our clients. Globetrotters is committed to planning, designing, constructing, and managing quality and sustainable infrastructure projects that play an integral role in the development and success of the communities we serve.

Globetrotters is a three-time honoree of the Best & Brightest Company to Work For award (2024, 2025, 2026) and was also recognized as one of the Best Companies to Work for in Engineering in 2025. These distinguished awards recognize organizations that foster exceptional workplace cultures and demonstrate innovative business practices.

Situated along Chicago’s beautiful lakefront, McCormick Place and Wintrust Arena have become essential hubs supporting Chicago’s tourism and entertainment industry.

McCormick Place stands strong as the nation’s largest convention center with a campus footprint of 2.6 million square feet of exhibit space, 600,000 square feet of meeting room space, and nearly 100,000 square feet of ballroom space. McCormick Place/Wintrust Arena have become a magnet of culture, drawing many visitors each year to the beautiful lakeshore of Chicago.

We are currently seeking a Custodial Manager for the Aramark / Globetrotters LLC facilities operation at Wintrust Arena.

Responsibilities:

• Plan and coordinate facility projects, including floor repairs, carpet cleaning, and preventive maintenance.
• Prepare and distribute weekly employee schedules; monitor attendance, time records, and timesheets for operational efficiency and wage-and-hour compliance.
• Coordinate meeting room and event setups and teardowns, ensuring accuracy and timely completion.
• Oversee housekeeping and meeting room operations to maintain cleanliness, safety, and event standards.
• Review event requirements to determine staffing needs, assignments, and operational priorities.
• Use EBMS to create, monitor, and manage work orders and staff assignments.
• Respond promptly to customer and operational requests while maintaining high service standards.
• Inspect assigned areas throughout each shift to ensure cleanliness, safety, and performance standards.
• Lead, train, coach, and evaluate employees in accordance with company policies and the Union Labor Agreement.
• Conduct pre-shift meetings to communicate assignments, event requirements, safety information, and operational updates.
• Resolve operational, staffing, service, and employee issues promptly and professionally.
• Submit and follow up on equipment repair and maintenance requests; address recurring facility issues.
• Maintain organized storage areas and ensure equipment, supplies, and chemicals are properly handled and stored in compliance with safety requirements.
• Enforce company policies, safety procedures, and operational standards.
• Coordinate communication among shifts, departments, management, and facility personnel.
• Maintain accountability for department phones, keys, equipment, and other assigned property.
• Document and report Workers’ Compensation and General Liability incidents within required timelines.
• Review departmental email daily and respond to or route requests within 24 hours.
• Maintain professional relationships with employees, customers, visitors, and facility partners.
• Spend at least 80% of the workday actively overseeing facility operations, supporting employees, and maintaining service standards.
• Identify process improvements, take initiative, and assume additional responsibilities as needed.
• Complete inspections, reports, meetings, special projects, and management assignments within established deadlines.
• Attend required company and departmental meetings and participate in employee recognition initiatives.

Qualifications:

• Three (3) years of experience as a Meeting Rooms Manager, Conference Coordinator or Event Planner, or in a similar event operations role.
• Knowledge and experience with a variety of meeting rooms sets, including but not limited to Classroom, Theatre, Conference, Hallow Square, U-Shaped, Banquet, School Room, and Chevron styles.
• Demonstrated experience managing a team minimum of at least15 employees simultaneously.
• Ability to work effectively in a fast-paced environment, high-pressure, event-driven environment.
• Strong verbal and written communication skills. Experience working in a union environment preferred.

• Previous experience overseeing and managing union employees preferred.
• Experience with Aramark Quantum Leap program preferred.
• Ability to communicate verbally in Spanish preferred.

Shift Requirements:

The Aramark/ Globetrotters operation at MPEA is event-driven, and this position must have the flexibility to adjust their work schedule as needed to meet the operational demands of the event. Flexible scheduling may include working weekends, extended daily hours, and more the 40 hour per work week when required by business and event needs.

Physical Requirements:

The Meeting Rooms Manager will be required to oversee the entire McCormick Place/Wintrust Arena facility for extended periods of time. This position requires frequent walking and standing, including periods that may exceed eight hours in a workday. The Meeting Rooms Manager is expected to spend approximately 80% or more of their workday on the facility floor, actively monitoring operations an responding to operational needs. The position also requires the ability to lift, bend, climb stairs, and perform other physical activities as needed to support facility operations.

Languages: English and Spanish, preferred

Schedule:

Job Type: Full-time

Salary Range: $65,000 - $75,000

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Company-paid Life insurance
• Voluntary short-term disability
• Paid time off
• Employee discounts

Work Location: In person

At Globetrotters, you are offered the diverse opportunities that are found at a larger firm, but are within the more collaborative and close-knit environment of a mid-size firm. Your perspective and exceptional skills will be valued here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.