Sr Blue Prism Application Support Engineer
Job Description
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- Job Title:- Sr Blue Prism Application Support Engineer
- Location:- Jersey City, NJ-Onsite
- Duration: Long term
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JD-
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Seeking a senior Blue Prism professional to provide L2/L3 production support, maintain platform stability, lead incident resolution, and work directly with client stakeholders. The role also involves mentoring offshore/onshore teams and identifying new automation opportunities.
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Key skills:- Blue Prism, L2/L3 Production Support, Control Room, Process/Object Studio, Work Queues, RCA, Incident Management, ITIL, ServiceNow, SQL Server, Bot Deployment, SLA Management, Client/Stakeholder Management.
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Key Responsibilities
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- Provide L2/L3 production support for Blue Prism bots, processes, objects, queues, schedules, and runtime resources.
- Monitor Control Room and troubleshoot bot failures, exceptions, and performance issues.
- Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring incidents.
- Manage incidents, problems, changes, releases, and deployments across Dev/UAT/Prod environments.
- Work with ServiceNow/Jira, ITIL processes, and SLA management.
- Lead client status/service reviews and communicate incidents, improvements, risks, and automation roadmaps.
- Mentor junior team members and coordinate work across onshore/offshore teams.
- Identify new RPA/automation opportunities and support solutioning or pre-sales discussions.
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Required Skills
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- Strong hands-on experience with Blue Prism v6.x/v7.x.
- Strong knowledge of Process Studio, Object Studio, Control Room, Work Queues, Credential Manager, Session Management, and Exception Handling.
- Solid RPA production/application support and troubleshooting experience.
- Knowledge of SQL Server, Windows Server, scripting, ITIL, and ServiceNow/Jira.
- Strong client-facing communication and stakeholder management skills.
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Good to Have
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- Blue Prism certification.
- UiPath, Automation Anywhere, or Power Automate exposure.
- Pre-sales/account growth experience.
- Life Sciences domain experience.
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Authorization: Applicants must be legally authorized to work in the United States.
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Regards,
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Parthasarathy K
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Lead Recruiter
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Work: 972-474-8787 Ext: 306,Direct: 972-737-8607
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