Job Description
Job Description
Who We Are:
Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.
We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:
- Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
- Named to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
- Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
- Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services
Your Opportunity:
We are seeking a highly organized, analytical, and detail-oriented Quality Assurance Specialist to join our team. In this role, you will be responsible for auditing operational processes, reviewing service ticket completion reports, monitoring compliance with company standards, and identifying opportunities for improvement. The ideal candidate possesses strong critical thinking and investigative skills, excellent attention to detail, and the ability to work independently while maintaining a high level of accuracy.
As a Quality Assurance Specialist, you will play a key role in ensuring operational consistency, compliance, and overall service quality. You will analyze data, identify discrepancies or process gaps, prepare audit reports, and provide actionable recommendations to management.
This position requires regular participation in virtual meetings with management and team members to review audit findings, discuss process improvements, receive training, and support ongoing quality initiatives.
Responsibilities:
- Audit and review service ticket completion reports to ensure accuracy, completeness, and compliance with company standards.
- Assist Lead Coordinators with lead distribution, tracking, and follow-up activities to support operational efficiency.
- Monitor and verify adherence to establish operational procedures, quality standards, and safety policies.
- Identify discrepancies, trends, and areas for improvement within operational processes and workflows.
- Prepare detailed audit reports and present findings, recommendations, and performance insights to management.
- Participate in regular virtual meetings, training sessions, and quality review discussions with leadership and operational teams.
- Collaborate with team members to support continuous improvement initiatives and process enhancements.
- Perform additional auditing, quality assurance, and operational support tasks as assigned to meet evolving business needs.
What We Offer:
- Comprehensive benefits package including Health, Dental, Vision, and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision, and offer life insurance at no cost to you!
- Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
- Paid Vacation and Holidays
- 401k with up to 4% company matching
- Paid Training
- Employee Discounts
- Employee Referral Bonus ($2,000)
Requirements:
- Previous experience in Quality Assurance, auditing, customer service, or a related role preferred
- Strong attention to detail and ability to spot errors or inconsistencies
- Good analytical and problem-solving skills
- Ability to review reports and data accurately
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Experience creating reports and sharing findings with management
- Proficiency with Google Workspace (Gmail, Sheets, Docs, etc.) and Microsoft Office
- Experience with CRM systems, ticketing platforms, or quality monitoring tools is a plus
- Ability to work independently with minimal supervision
- Comfortable participating in virtual meetings and training sessions
- Ability to type at least 50WPM and 90% accuracy. (A typing test will be conducted)
- Ability to work a full-time Monday–Friday schedule with occasional Saturdays
- High School Diploma or equivalent
Why Native Pest Management:
- At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
- With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie’s List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
- The pest management industry is rapidly expanding and offers a recession-resistant career path.
- We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team’s evolving needs. We’re committed to your success now and in the future.
Military veterans are encouraged to apply!
Bilingual in English/Spanish is preferred but not required
What to Expect During the Hiring Process:
Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, either via Zoom or in person at one of our nearby offices.
Background Check Statement:
Native Pest Management conducts pre-employment screening for all positions, which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.
Employment requires current eligibility to legally work in the United States.