MSP Level 2 Technician

Job Description

Job DescriptionBenefits:

• Competitive salary
• Profit sharing
• Training & development

Summary:

TeamLogic IT is seeking an experienced MSP Level 2 Technician for a contract-to-hire role, working under the supervision of our Tech Lead.

The role focuses on supporting Microsoft environments for small and medium-sized businesses. Strong hands-on Microsoft Intune administration experience is a must. U.S. citizenship and residence in the Atlanta metropolitan area are required.


Responsibilities:

• Microsoft Intune: Manage device enrollment, configuration profiles, compliance policies, application deployment, endpoint security, and troubleshooting.
  
  
• Microsoft 365: Administer users, licenses, permissions, Exchange Online, Teams, SharePoint, and OneDrive.
  
  
• Windows Server and Domains: Maintain and troubleshoot Windows Server, Active Directory, Group Policy, DNS, and DHCP.
  
  
• Azure and Identity: Support Microsoft Azure, Entra ID, and hybrid identity environments. Configure and troubleshoot MFA, Microsoft Authenticator, and Duo.
  
  
• Technical Support: Resolve escalated tickets involving Windows devices, Microsoft services, connectivity, and user access. Keep clients informed and document resolutions.
  
  
• Maintenance and Security: Perform patching, monitor endpoint health, address security alerts, and verify backups under the Tech Lead’s direction.
  
  
• Projects: Assist with client onboarding, migrations, device deployments, and infrastructure improvements.
  
  
• Emergency Support: Participate in on-call coverage, including occasional evenings and weekends.
  
  

Required Qualifications:

• U.S. citizenship.
  
  
• Must reside in the Atlanta metropolitan area and be available for onsite work at our Smyrna office and client locations.
  
  
• 3–5 years of experience in an MSP or comparable IT support role.
  
  
• Proven Microsoft Intune experience, including device enrollment, policy configuration, compliance management, application deployment, and troubleshooting.
  
  
• Strong administration and troubleshooting skills in:
  
  
  • Windows 10/11, Windows Server, and Windows domains.
    
    
  • Active Directory, Group Policy, DNS, and DHCP.
    
    
  • Microsoft 365, Azure, Entra ID, and hybrid identity.
    
    
  • MFA, Microsoft Authenticator, and Duo.
    
    
• Working knowledge of VPNs, firewalls, and network connectivity troubleshooting.
  
  
• Experience with RMM and ticketing platforms, preferably NinjaOne and Autotask PSA.
  
  
• Strong communication, documentation, customer service, and time management skills.
  
  
• Ability to work independently while following the Tech Lead’s priorities, standards, and escalation procedures.
  
  

Preferred Qualifications:

• OneLogin experience, including SSO and application integrations.
  
  
• PowerShell scripting and automation.
  
  
• Microsoft certifications in endpoint administration, Azure, or identity management.
  
  
• Experience with Hyper-V or VMware, backup solutions, and IT Glue or Hudu.
  
  

Employment and Work Environment:

• Contract to hire, with potential conversion to permanent employment based on performance and business needs.
  
  
• Reports to the Tech Lead.
  
  
• Combination of onsite and remote work based on client needs.
  
  
• Valid driver’s license and availability to travel to local client locations required.
  
  
• Occasional evening and weekend work for emergencies or scheduled projects.
  
  

About TeamLogic IT

TeamLogic IT helps small and medium-sized businesses maintain reliable, secure technology. We offer varied client work, professional growth opportunities, and support from a broad network of technicians across North America.