Job Description
Title : Genesys Cloud Architect
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Location : (Remote)
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Key Responsibilities
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- Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance.
- SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures.
- AI & Automation: Implement AI-powered experience orchestration, bot integrations, and automated workflows to optimize customer interactions
- Technical Leadership: Guide software engineers, administrators, and IVR developers through complex deployments, code reviews, and Agile delivery ceremonies.
- Governance & Operations: Define platform governance, security compliance protocols, data actions, and best operational practices across regional business units.
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Thanks and Regards
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Akash Verma
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Raas Infotek Corporation.
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262 Chapman Road, Suite 105A,
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Newark, DE -19702
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E-Mail: akash.verma@raasinfotek.com|Website: www.raasinfotek.com
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Linkedin: linkedin.com/in/akash-verma-b72471224