Part-Time IT Support Technician

Published: 6/14/2022

Technology

Job Description

Rocky Mountain Protective Service Inc. is hiring a dependable IT Support Technician to provide onsite technical support and work with a remote IT team to resolve technical issues.

Responsibilities

Troubleshoot Windows computers, Microsoft 365 applications, printers and peripherals.
Assist employees with account access, email and connectivity issues.
Set up and maintain computers and related equipment.
Perform basic network troubleshooting.
Coordinate technical escalations with the remote IT team.
Maintain accurate support tickets and equipment records.
Follow security, confidentiality and site-access procedures.

Schedule

Approximately 20 hours per week, preferably Monday through Friday, 9:00 a.m.–1:00 p.m. Mountain Time.

Requirements

Experience in desktop support, help desk or onsite IT support.
Working knowledge of Windows, Microsoft 365 and basic networking.
Strong troubleshooting and customer-service skills.
Ability to work independently and communicate with a remote support team.
Reliable transportation and consistent onsite availability.
Ability to complete required background screening, fingerprinting, CJIS training and Police Department access requirements.
CompTIA A+, Network+, Microsoft certifications or relevant recent training preferred.

To Apply

Submit your résumé and availability. Candidates interested in backup coverage may also indicate their availability.