Job Description
Job Description
Help Desk Analyst III
Location: Nashville, TN (100% Onsite)
Job Type: Full-Time | Temp-to-Hire
Our client is seeking an experienced Help Desk Analyst III to join their IT support team in Nashville.
This is a full-time, onsite, temp-to-hire opportunity offering the potential for long-term employment based on performance and business needs.
In this role, you will serve as an escalation resource for complex technical issues, provide advanced end-user support, and help drive continuous improvement across service desk operations. The ideal candidate has strong troubleshooting experience, exceptional customer service skills, and the ability to support a wide range of enterprise technologies.
What You'll Do:
- Provide timely, professional support for technical incidents, service requests, and end-user issues
- Troubleshoot and resolve complex hardware, software, network, and application problems
- Serve as an escalation resource for advanced technical issues and support team members
- Analyze recurring issues and contribute to root cause investigations and long-term solutions
- Maintain technical documentation, knowledge base articles, and support procedures
- Support system upgrades, technology rollouts, and change management activities
- Collaborate with IT teams to ensure efficient issue resolution and service delivery
- Provide advanced technical support to executives and key business stakeholders
- Identify opportunities for process improvement, automation, and enhanced user experiences
- Participate in an on-call support rotation as needed
What We're Looking For:
- 4+ years of experience in help desk, service desk, desktop support, technical support, or related IT roles
- Strong troubleshooting and diagnostic skills across multiple technologies and systems
- Experience supporting Microsoft 365 and enterprise business applications
- Knowledge of incident, request, problem, change, and knowledge management practices
- Ability to perform root cause analysis and recommend practical solutions
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to effectively support both technical and non-technical users
- Demonstrated commitment to customer service, accountability, and continuous improvement
- Experience with automation, workflow optimization, or process improvement initiatives is a plus
Education:
- High School Diploma, GED, or equivalent required
- Continued technical training and professional development encouraged
Why Apply?
- Competitive pay of $28.30 - $38.00 per hour
- Temp-to-hire opportunity with potential for long-term employment
- Exposure to a wide range of enterprise technologies
- Collaborative and technology-focused work environment
- Opportunities for professional growth and continued learning
- Meaningful role supporting employees and critical business operations
\nCompany Description
HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION.
With over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.
Company Description
HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. \r\n\r\nWith over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.