Manager of Infrastructure, Security & Operations

Job Description

Job Description

ComResource is looking for a Manager of Infrastructure, Security & Operations.

Responsibilities:

Leadership and Team Development

• Lead, coach, and mentor technical team members.
• Serve as a working leader and technical escalation point.
• Partner with IT leaders on shared priorities and architecture decisions.

IT Service Desk

• Lead the IT Service Desk function and delivery partners.
• Manage SLAs, scorecards, user experience, cost efficiency, and service improvements.
• Drive adoption of automation, self-service, and AI-enabled support capabilities.

Cybersecurity and Trust

• Own security posture, governance, compliance, awareness, incident preparedness, and risk management.
• Lead identity and access management and data governance initiatives.

Infrastructure and Business Continuity

• Oversee infrastructure strategy, modernization, Azure migration, networking, and end-user computing.
• Maintain business continuity and disaster recovery capabilities.

Strategy and Future Direction

• Define the cybersecurity operating model and sourcing strategy for the organization's future needs.
• Develop a complete picture of the infrastructure estate including the data center and hybrid cloud environment, and chart its modernization path.
• Advance a partner and automation-enabled operating model.
• Lead infrastructure and security architecture direction and roadmap investments.

Essentials:

• 10+ years of progressive IT infrastructure and security experience including people leadership of technical teams and a demonstrated hands-on track record.
• Deep working knowledge across at least three of the following areas: identity and access management (Microsoft Entra), security operations and incident response, enterprise networking, cloud platforms (Azure preferred), and IT service management.
• Direct experience leading a service desk or managed service operation including SLAs, scorecards, deflection, cost per ticket, user experience, and vendor performance management.
• Experience shaping cybersecurity operating and sourcing strategy, and operating credibly with executives, auditors, insurers, and regulators on cyber and compliance topics.
• Experience leading infrastructure modernization including data center strategy, cloud migration, hybrid environments, and business continuity and disaster recovery.
• Coaching and mentoring background with ability to develop technical teams.
• Composure and professional maturity under pressure.

Desired:

• Experience in regulated environments such as affordable housing, senior living, healthcare-adjacent, or financial services.
• ITIL familiarity.

Req ID: RB509507820