Job Description
Job DescriptionDescription:
Lead Porter
Mueller | Austin, Texas
$21.64-$26.44 per hour + Comprehensive Benefits + 16 Paid Holidays
Hiring range based on experience, skills, and qualifications.
Collaboration. Authenticity. Connection. Balance.
At Cohere, we believe community is the most valuable amenity.
We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.
We're looking for a Lead Porter to join our Community Assets team at Mueller, one of Austin's most visible mixed-use, master-planned communities. Designed around sustainability, connectivity, and long-term livability, Mueller includes active public spaces, parks, trails, greenways, amenities, offices, and gathering places used every day by residents, visitors, team members, and community partners.
In this hands-on field leadership role, you will work alongside the Porter team to guide daily routes, reinforce service and safety standards, and help ensure the community remains clean, safe, welcoming, and ready for use.
This is an opportunity to combine hands-on work with daily team leadership while making a visible impact across a dynamic, high-profile community.
If you're dependable, observant, service-minded, and comfortable leading from the front, we'd love to meet you.
Why People Choose Cohere
The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.
Highlights Include:
- Medical coverage available on your first day
- Employer-paid dental coverage
- Vision coverage
- 401(k) retirement plan
- Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
- Pet insurance options
- Employee Assistance Program with mental health, financial, legal, and family support resources
- Travel assistance and identity theft protection
- Complimentary will preparation services
- Generous paid time off
- 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
- Professional development and growth opportunities
What You'll Do
Lead Daily Porter Operations
- Coordinate daily routes, assignments, cleaning priorities, and service coverage for the Porter team.
- Monitor amenity readiness, trash removal, restroom checks, supply restocking, pressure washing, post-event clean-up, and recurring cleaning schedules.
- Help ensure work is completed consistently, efficiently, and in alignment with Cohere service standards.
Lead from the Field
- Work alongside Porter team members while modeling expected standards for quality, safety, customer service, and follow-through.
- Support onboarding, hands-on training, daily coaching, and accountability for assigned work.
- Help the team adjust priorities as community needs, weather, events, and resident-impacting requests change.
Maintain Community Appearance and Readiness
- Monitor high-visibility POA-maintained areas, including amenities, offices, restrooms, parks, trails, greenways, furniture, trash receptacles, signage, lighting, and other common areas.
- Identify cleaning, repair, replacement, and safety needs; address items within the role’s scope and escalate concerns requiring additional support.
- Perform cleaning and general upkeep along with routine tasks such as pressure washing, painting, minor repairs, trash removal, event setup and takedown, and room resets.
Track, Communicate, and Support
- Document completed work, recurring concerns, supply usage, equipment needs, field observations, and follow-up items using photographs, checklists, work orders, spreadsheets, or other tracking tools.
- Maintain cleaning supplies, tools, equipment, keys, access items, and storage areas; communicate replenishment, repair, or replacement needs before service levels are affected.
- Support vendor visits, community events, special projects, and day-to-day questions from residents, vendors, partners, and team members with a warm and solution-focused approach.
- Promptly identify and escalate hazards, damage, access issues, or urgent concerns in accordance with safety and incident-response procedures.
What We're Looking For
- High school diploma or GED.
- At least two years of porter, janitorial, grounds, facility, hospitality, maintenance, or similar field operations experience.
- Demonstrated ability to guide others and support daily accountability; prior lead, training, route coordination, or supervisory experience is preferred.
- Knowledge of cleaning standards, safe chemical use, equipment care, general upkeep, and basic maintenance practices.
- A hands-on leadership style and willingness to work alongside the team.
- Strong reliability, attention to detail, organization, and follow-through in a fast-moving field environment.
- Professional communication and customer service skills when working with residents, colleagues, vendors, and community partners.
- Ability to use a mobile device, email, photographs, checklists, and basic work-order or tracking tools.
- Current driver’s license, acceptable driving record, and reliable transportation.
- Experience in a master-planned community, HOA/POA, parks system, commercial property, multifamily community, hospitality environment, or other public-facing facility setting.
- Familiarity with systems such as UpKeep, Vantaca, CompanyCam, Microsoft 365, Teams, SharePoint, spreadsheets, or similar tools.
- Basic experience with light maintenance, painting, minor repairs, pressure washing, landscape or grounds support, and event setup.
- Bilingual English/Spanish skills are helpful but not required.
Additional Requirements
- This is a full-time, on-site position with a regular schedule of Sunday through Thursday or Tuesday through Saturday. Team members work an eight-hour shift with a 30-minute lunch scheduled between 7:00 a.m. and 7:00 p.m.; exact hours are based on coverage needs.
- Availability to support occasional schedule adjustments for community events, holidays, staffing coverage, emergencies, or other operational priorities.
- Ability to work indoors and outdoors, remain active for extended periods, lift or move at least 30 pounds, and safely perform the physical duties of the position in varying weather conditions.
Equal Opportunity Employer
Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.
Requirements: