Salesforce Service Cloud
Published: 6/14/2022
Job Description
- Experience: 7+ years in Salesforce ecosystems, with 3+ years specifically
- leading Salesforce AMS / Production Support operations.
- Service Cloud Expertise: Deep hands-on knowledge of Service Cloud
- configurations (Omni-Channel, Live Chat, Case Feed) and debugging custom code (Apex, LWC, Triggers).
- C360 & Integration Savvy: Solid understanding of REST/SOAP APIs,
- middleware, and how Salesforce handles data sharing with external enterprise data hubs/Data Cloud.
- ITSM Tools: Proficient with ticketing and dev tools like Jira, ServiceNow
